Average
Based on 520 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
520 approved reviews, newest moderated first
Whitney H.
Worst customer service of my life. Not only did they send me a completely wrong boot that is cheap and horrible quality, they are unresponsive in sending me a shipping label or a return. This is a headache and never ordering from here ever again.
Mother B.
1st order never shipped, 2nd order defective, 3rd cancelled with no notice or reason...this is all to get just one pair of the same shoe!! Horrible
Cynthia
I wish I read these reviews before I ordered my shoes. I get the run around , ordered my shoes October 25 and still haven’t received them. A label was produced apparently but still no information to locate my shoes . I don’t know if they are coming or not but customer service is awful . Very disappointed . If I don’t receive my shoes are get any information to where they are I will be expecting a full refund
Alicia H.
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! I HAVE ORDERED BOITS IN OCT 2020 HAVE NEVER RECIEVED THEM. I HAVE CALLED CUSTOMER SERVICE AT LEAST 10 TIMES AND LEFT 5 MESSAGES. I ALSO HAVE EMAILED OVER AND OVER AND NO ONE RESPONDS. I GUESS THEY MAKE IT A PRACTICE OF STEALING MONEY BECAUSE THATS WHAT I CONSIDER THEY DID TO ME. DONT USE THUS SITE!!
Kirsten
Their customer service team just straight up doesn't respond. *If* a live person picks up the phone they're pretty nice, but most of the time you'll hit their voicemail and sometimes not even that during business hours. My order from over a month ago has still not shipped and the company has ignored my (polite) emails, voicemail, web contact form, and even the paypal dispute I opened. I think my only hope is getting a chargeback from paypal now. Avoid.
KHARISMA F.
I ordered online two pairs of shoes on 10.30.20 using after pay, there was a sale get 30% off each pair of shoes. I input the promo code but the order went thru without it and charged me full price. I thought no big deal I’ll just call and email them. After about ten messages on the customer service line and website they corrected it! I’m really thankful for this! Now it has been since 11.03.20 that they have created a label for my shipping!! But nothing has happened since then!! Nothing!!! My shoes are just sitting in the Chinese laundry warehouse collecting dust!! So now I’m compelled to call and leave messages for someone to tell me when I should be receiving my order? I have left several online and on the phone! Don’t order if your expecting to receive them within two weeks. Never again will I deal with this company!! STEVE MADDEN WOULD NEVER!!!! *UPDATE* my order was cancelled by Chinese Laundry and a refund issued! The never even attempted to ship my order! This was literally a complete waste of time!
Corinna R.
I would give zero stars if I could. I made an order for around $115 and they charged me immediately. After about 2 weeks of the tracking saying awaiting UPS scan i called customer service for Chinese Laundry and left a voicemail. Never got a call back. I emailed and didn’t get a reply so I dm them on instagram. They eventually got back to me there. After three weeks of getting a run around and me chasing them for replies they finally sent me a claim sheet to fill out. They didn’t attempt to find the package and immediately said they issued me a full refund. It seems to me they created a shipping label and never sent my order out and their customer service was terrible. I wouldn’t order from this company and risk getting ripped off like I did. My refund didn’t go through yet so hopefully it will. I got the run around until I told them I would contact my credit card company.
Otto D.
If you are a woman and really need some shoes that topic is clearly for you on all possible levels entirely and possibly and I simply do not get why so many negative here and why not to try it all with ease. Thanks for that matter.
