Excellent
Based on 2,295 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chiquel is the leader in the hair industry, offering high quality wigs, toppers, hairpieces & hair extensions. Available in human & synthetic hair. View our online store for all the newest hair industry trends & designs. We sell only the top name brands in the industry including Raquel Welch, Jon Renau, Ellen Wille and Rene of Paris!We aim to provide the highest quality products and superior customer service.
Chiquel (chiquel.com) has 2,295 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
2,295 approved reviews, newest moderated first
Sandra H.
Lots of variety. Wish the manufacturers made more petite cap options. Amanda is an awesome spokeswoman! Her videos are really helpful.
Reply from ChiquelJul 18, 2024
Hi Sandra! If there's anything you need don't hesitate to ask! : )
Heather
I watched the YouTube videos for months, I joined the Facebook group for awhile. I was basically a stalker, now a proud owner of 5 wigs from Chiwuel and one on the way
Reply from ChiquelJul 18, 2024
Hi Heather! We are so happy to hear this!! Don't ever hesitate to reach out! : )
Connie
The service and quality of merchandise is great and consistent. Website is easy to work with and love the coupons!
Reply from ChiquelJul 11, 2024
Thanks Connie! Your kind words and positive feedback mean a lot to us. Knowing that you had a good experience and took the time to share it is truly heartwarming.
JOANN S.
Had a consultation today with Marie. I've never had a wig and knew very little about them. I arrived to find the sweetest person ( Marie), very patient, knowledgeable and very personable. She made me feel comfortable immediately and was so knowledgeable that she answered my questions like a pro! She seemed genuinely interested in my journey to purchase my first wig, not at all like most sales people who push products and care very little of the Client. The variety and quality of the wigs were impressive to say the least. I cannot wait to try the one I purchased along with future purchases If you are like me and skeptical . .. let me say that I am so glad I went to this consultation today and I'm sure you will be as well. Great job today Marie, I think I made a new friend 🧡
Reply from ChiquelJul 11, 2024
Hi Joann! We wanted to take a moment to express our sincere gratitude for the fantastic review you provided. Your thoughtful words and positive feedback mean a great deal to us. Hearing about your positive experience and how we have made a difference is incredibly rewarding.
Annette B.
I have been in the customer service industry for over 30 years. Just tried to speak with a customer service individual and she couldn't get me off the phone fast enough, standoffish and very poor customer service / information. I will not support a company with kind of attitude. Update...I'm surprised with the reaction from Chiquel. The morning of July 8th, one of the staff called me as I left a message for someone to call me as I wanted to make an appointment to come into the establishment. So, for Chiquel to say that they do not have a record of me in their system is false...Just wow
Reply from ChiquelJul 27, 2024
We take customer service very seriously as our customers are our utmost priority. We want each and every customer leaving with a favourable experience. There is no way of contacting this individual as there is no record of them in our system anywhere, neither through email or phone. This customer does not exist in our system, and unfortunately seems to be an illegitimate review.
Marie R.
I purchased a wig from them and it was the wrong color. I didn’t realize that I would only get a store credit. I’m going through chemo so I decided to buy an human hair (expensive- even with their sale) wig as way to make me feel and look better unfortunately, the purchase did not achieve either of these. Returned the first wig because the color was wrong I got a store credit I thought I was able to get a full refund but unfortunately no. So I had to buy a topper and a Raquel Welch wig to reach the credit I’m even more disappointed with what I received and now I can’t even exchange it. I’m out a lot of money and so very disappointed.
Reply from ChiquelJul 1, 2024
Hi Marie, we are sorry to hear you're dissapointed. We strongly recommend booking a free virtual consultation before making a purchase if you aren't sure exactly what you're looking for as our team is always here to help! : )
Michele
I like your website and app very much. I also like all the choices of wigs you provide. I’ve worn wigs fur 10+ years (since I had cancer) and was stuck with one or two online stores to purchase from. They were limiting and outdated. Chiquel is modern and affordable. If I have one recommendation it would be a more speedy mailing service. Thank you, I will remain a loyal follower. 💋
Reply from ChiquelJun 26, 2024
Hi Michele! We truly apprecaite your support and will continue to do everything we can to make your experience better and better each time! : )
Pamela Y.
Quality wig, well done!! The color isn’t close to the picture when ordered, I love the wig, but, the color isn’t what I chose..
Reply from ChiquelJun 19, 2024
Hi Pamela, please don't hesitate to reach out to us in regards to this if you ever feel unhappy with the piece you have received.
