ChocZeroReviews of choczero.com

Reply from ChocZeroMay 11, 2026

Thanks so much for your review! We know ordering issues can be frustrating, which is why we have a great team on hand to help with any issues quickly. We are happy to hear everything was resolved and that you’ll be coming back for more goodies. Thanks again for your support and kind words! 🍫

Reply from ChocZeroApr 27, 2026

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’re enjoying the taste and texture of our goodies 🍫 We truly appreciate you taking the time to share your experience and supporting us. 😊

Reply from ChocZeroApr 17, 2026

Thanks for taking the time to share your feedback 💕 I wanted to first reassure you that our products have not shrunk. While the number of cookies per box has changed (from 20 to 16), the total weight hasn’t. We recently updated the recipe so each cookie contains significantly more chocolate—we actually doubled the chocolate filling in the Jolies based on customer requests. Because chocolate is heavier, 16 of the new cookies weigh the same as 20 of the previous version. So while the count is lower, you’re still getting the same 8oz of product—just with a richer, more chocolate-filled experience. We’ve also kept pricing the same despite chocolate being a more expensive ingredient. We always listen closely to customer feedback, and the changes we made to the Jolies came directly from what people told us they wanted. That said, we understand that changes can feel frustrating, especially when you’ve been a loyal customer, and we truly value the support you’ve shown us in the past. We hope this helps clarify things, and we appreciate your support. 🍫

Reply from ChocZeroFeb 27, 2026

Thank you so much for leaving a review! 😊 We’re so happy to hear you love our goodies. And good news — the milk chocolate almond bark is still being made and is available on our website right now! 💛 Thanks so much for your support, it really means the world to us. ☺️

Reply from ChocZeroFeb 27, 2026

Thank you for your review. We wanted to clarify, all of our ingredients and full nutritional information are clearly listed and accurately detailed on our website. We are always transparent about what goes into our products so customers can make informed decisions. Your order was not cancelled due to your question about ingredients. It was cancelled because the purchase was identified as intended for unauthorised commercial use, which is against our terms of sale. We take product transparency very seriously and all ingredients are clearly displayed on our website and packaging.

Reply from ChocZeroFeb 27, 2026

Thank you so much for taking the time to share your thoughts — we’re truly glad to hear you enjoyed the rich flavor of our 92% Dark Chocolate 🍫 We completely understand your concerns about packaging, and we appreciate you raising them. Our decision to individually wrap each piece is very intentional. It helps with portion control, keeps every piece fresh until the moment you’re ready to enjoy it, and makes it easy to pop one into a lunchbox or purse for a treat on the go — without needing to open (and finish) the entire box at once. That said, sustainability is incredibly important to us. The outer box, inner tray, and foil wrappers are all fully recyclable. The only component that isn’t currently recyclable is the thin film that seals the tray. Thank you again for your honest review and for supporting our chocolate 💛