Choice HotelsReviews of choicehotels.com

Making a reservation was easy. Cancelling the refundable reservation was VERY difficult!!! No response to 3 emails sent to reservations and customer services at Choice Hotels. 1 email to the motel i booked but they couldnt cancel as i had to go through Choice Hotel group. Finally a phone call to customer services at Choice Hotels who cancelled it and sent me a confirmation. ALWAYS ask for cancellation confirmation! Dont presume they cancelled. No apology by email or person i spoke to on phone

This is only about Choice Hotels and their rewards program, which is more like a punishment program. When they ask you if you're ok being transferred for a survey at fhe end of a customer service call, it's actually a sales call from a pushy timeshare or resort stay and they are so pushy you give in and then try to take advantage of the 3 day right to change your mind (its a federal law), you have no info to contact them with and still dont. they were quick to take my money but 20 days and nothing. Choice has evidently partnered with them and promises points for taking the "survey" and i still dont have the extra points promised. They should just eliminate the points program- Also, for some reason i have a "-12,000 adjustment". more punishment probably for not using them? i dont even know but, it really doesnt matter. we wont be using them anytime soon. take my points and shove them....

Our MC club booked several room at Cambria Hotel in Midtown Nashville. We planned an annual Motorcycle party in their ballroom had guests come from Florida Georgia Texas and Las Vegas. They have an unprofessional business manager named Courtney Hawkins that came and shut us down because she said she thought it would only be 150 people attending. She disregarded our contract threatening we were trespassing cussing at us snatched beers from our guests that purchased them at the bar extremely rude disrespectful and nasty attitude. Never ever spend a dime here again.

My boyfriend and I went to Louder Than Life in Louisville last week. We were booked at the Sleep Inn across the street from the venue, the reservation was made 10 months in advance. Fast forward to our layover about to get on the final plane to Kentucky (we’re from NY) and I call the hotel just to make sure everything’s good (the Choice Hotels reservation that was made WITH THE HOTEL was still showing confirmed and all set on the online portal) and voila, the phone number doesn’t work. I go to Google Maps and it suddenly says the Sleep Inn is “permanently closed” (I’d checked earlier in the week and that was not there). We called Choice Hotels, and after a long time getting past the AI, I talk to a person and give her the confirmation number. It was a pay-on-arrival reservation, and everything still said we were good to go. She says “for your 5 night stay?” and I say yes, assuming this means I’m all set. And then she says “hmm… let me put you on a quick hold.” And I’m on hold for 10 minutes. She comes back and says “I’m having trouble finding the reservation. Can I put you on another hold?” Even though she’d said “for your 5 night stay” earlier. I realize now that the hotel probably doesn’t exist anymore. The hotel on Google Maps that’s there is now a Hilton. And no one told us. I stay on hold for 10 more minutes and she never picks up again. So my boyfriend tries calling and gets on with a man and tells him the situation. The man asks who’s name it’s under and he gives my name. Then the man says he needs to talk to me only. So I take the phone. And the man asks me for my name AGAIN. I give it to him and he HANGS UP. So my boyfriend calls them again and can’t get on with anyone. So we’re both sitting there with our phones to our ears, now with nowhere to stay and a flight that leaves im an hour. The man finally gets back on with my boyfriend and tells him there’s no reservation. Even though it’s quite literally confirmed in my emails and showing as confirmed on the Choice Hotels online portal. And they gave us nothing but a “sorry!” after putting us on hold a million times and then confirming we had nowhere to go. He just says to the guy “so we’re just supposed to sleep on the street?” At this point I don’t even want to do business with them anymore. I just hung up on the woman who had me on hold for now 20 minutes and went to see if there was anywhere else we could go. All other hotels within an hour drive were fully booked except for ONE. I call the one hotel, she says we’re lucky, there’s one room left, and she puts in my payment info, I feel relief, then she puts me on a hold. Comes back and says someone actually booked the room WHILE SHE WAS PUTTING MY CARD INFO IN. So I had to scramble to find an AirBNB 6 hours before arrival. Luckily someone accepted my booking request before getting on the plane. Usually it takes someone a few hours to accept a booking request, so we got ridiculously lucky. It was a 1.5 hour walk away from the venue or a 7 minute drive for $1400. There were no beds, just cots on a raised mechanism on the floor. Luckily it had a bathroom with a shower. Mind you this is a festival with 200k+ people at it and it was 95 degrees every day we were there. Absolute hell paying $20 for an uber to the venue and $30 back every day, having to walk at least 20 minutes away from the venue to get a ride that wouldn’t cancel because everyone and their mother needed an uber (after already being on our feet at the festival for 10 hours). The worst part is, every night as we begun our walk to the Denny’s 20 minutes away to order our uber, we walked past the hotel we were supposed to be in (now a hilton that was probably charging people $3,000+ for a room that was supposed to be ours) and had to look at it before beginning the voyage with our swollen feet and exhausted bodies.

Wow this company has gone down hill. The claremont in there website offers a pool and there isnt one so false advertising. I went to book some rooms for them to tell me that a mistake is made and the room is an extra £400. £1600 for 2 rooms, seriously what a rip off. No wonder they have rooms still

Tanglewood Resort on Lake Texoma, Pottsboro , Texas an Ascend Collection Resort is not a "resort". The rooms have old furniture and are musty. It is not located on the lake. It is near the lake. They have no room service, Their 2 restaurants are over priced and have odd hours. The small tower bar has paid "events" for nothing special and opens after 4:00 pm. This place is nothing more than a timeshare destination. The only thing they have that is nice is the huge indoor pool. Other amentities are pricy and far away - marina and horse back riding. The staff is not helpful either. We left and drove to Denison, Texas to eat at Red Lobster and McDonalds.

I have been with choice privileges for over 7 years and I just recently started using it alot because our house caught on fire so we started off with four hotel rooms then changed to three hotel rooms for about a month now at the same choice hotel the hotel is giving me my points but choice was taking them back I have the proof and sent it in multiple of times no one still as of today 9/19/26 has called me back and I have called multiple times and I called about not receiving all my points and have proof of my stays no one still has emailed called or anything and when I call they tell me the same thing for over a month I put a ticket in to have a exclated and guess what I'm still waiting definitely not ever booking with any of their hotels again this does not make any sense then when you call the 1800 number they don't care they just say I'm sorry I understand and no they don't obviously

Door familie omstandigheden onze reis door USA moeten afbreken. Alle ketens waren zeer begripvol en ik heb van alle ketens (Booking, Expedia, Best Western) het geld retour gekregen. Maar NIET van Choice. ‘Sorry to hear that, but no refunds’. Dat was natuurlijk al een korte, zakelijke mail, maar om mijn creditcard dan nog een keer te belasten voor annuleringskosten vind ik ronduit schofterig. Ik ga er nooit meer bij boeken!