Choice HotelsReviews of choicehotels.com

Had bugs in the bed in the refrigerator and the microwave had a dead trail of roaches on the floor the house keepers did not clean up they didn't honor the reservation i made just a bad place to book with

Stayed at Days inn and suites off Highway 6 and 7111 Rancho Mission in Houston/Katy, Tx. 77083. They have no cable approximately 12 channels.. they do not serve breakfast..they do not clean the room.. they allow rampant prostitution and drug dealing in their Hotel...The WiFi is sporadic at best..non existent at worst... They do not allow access to the fitness center... There is no business center... They do not allow access to the pool.. And they restrict your ability to enjoy your own devices in public spaces such as the lobby, halls, and other public spaces..The area is exceptionally dangerous, and they have zero regard for any paying guests, damage to my vehicle, or robberies that occur on property!

My mother, girlfriend, I, and my dog stayed at the Quality Inn in McCook, Nebraska for 8 weeks because we experienced an explosion and fire in our home. We paid $88.00 a night each for 2 rooms and the following is what we experienced there: -Light above sink out for 10 days (Work order not issued by front desk) -Spout in bathtub turns complete 360 degrees -Water needs to run 10 minutes to get hot water -Issued soiled towels -Towels rationed even though we have asked or more (More than likely do not have extra towels, etc. on hand) -Ironing board was damaged (Legs broken on the board) -Iron had red residue on the face of the iron -When conducting cleaning on the room -Linens on bed usually takes 2-3 hours to change (Dirty linens on the bed need to be laundered then placed back on bed because they apparently do not have extra linens to immediately make the bed -No dusting in the room (Night stands and TV stands rarely, if ever, dusted) -House phone not operable (No wire connection from the phone to the wall) -Toilet failed to flush for a period of 2 weeks -Loose toilet seat -Brown and burnt orange water coming out of bathtub spout -TV set is not compatible with remote (Must be operated by using buttons on back of the TV (TV was donated to hotel) -Housekeeping poor (The first time the room was a month after we had occupied it) (Bathroom floor had not been cleaned for a period of two weeks after the toilet had been repaired even though it was obvious it needed it) -WIFI service poor. Smart phones and computer constantly need to be reset to wife system -Business center very poor. Computer is a desktop model using pre-Windows 7 system. Printer doesn’t have a scanner to copy. The whole system is generally out of service -The breakfasts served are substandard -Sour milk for the coffee -Apple and orange juice dispensers generally out of service -Same food served for extended periods of time -At first no toaster, but when a toaster was finally present, the bread offered was yellow, which indicates to me that it was old. -We were told that the manager set the menu daily -Solicitations on the part of housekeeping for tips When I complained the person at the front desk, who happened to have been the son of the general manager told me that if I didn't like it to get the (expletive) out. Then he proceeded to speak to me using racial slurs and other expletives. I called customer service and asked that the person be terminated and it fell on deaf ears. I then contacted an executive customer service manager at their headquarters and was informed that they could do nothing as each hotel is independently owned, therefore corporate had no authority as far as personnel. On previous occasions I have stayed at Comfort Inn in different locations and they were pleasant experiences. But I refuse to do business with a company that permits that type of behavior towards its customers. The hotel seems to serve primarily railroad, construction, and hunters, so it it is obvious that the standards are necessarily high. Needless to say, I will never stay at another Choice Hotel, no matter if I have to drive to the next town. My advise to all is that you never consider staying at this hotel. In fact, stay away from southwest Nebraska as the area is as great a dive as the hotel.

I was kicked out from one of their hotels (Woodspring Suites Hilliard/Ohio) just because I wanted to file a complaint. The manager there conducted himself in an rude, abusive, dictatorial and intimidating way, JUST BECAUSE I WANTED TO COMPLAIN about something I considered unfair. I am not exaggerating, it was humiliating. This person is not fit to perform any customer-facing duties. Choice Hotels did absolutely nothing about it when I complained.

Please call this hotel to confirm that the hotel is not being used as a homeless shelter. I find most choice hotels in the area are and the hotel is very hesitant or does not release this information. The Quality Inn in Orillia is being used as a homeless shelter. The Comfort Inn when asked was very hesitant to answer with an “I am not sure”, reply to the question. Which most likely means yes!

The hotel staff was friendly and helpful. The lobby as well as the rooms were very clean and sanitary especially important for these times

Made a mistake when booking my room and they charged me twice. Not willing to negotiate at all. I admit to my mistake but the customer service was terrible. First and last time ever using this subpar hotel chain!

Never use choicehotel.com. If you do use it make sure that it's not a no refund, no cancellation or a no change. On my end I booked for Nov22 to Nov 23 and the site so graciously booked me for Nov 30- Dec 1. I, like everyone else do not have money to throw away on a room I can't use and that they can get more money from.