Kathy B.
My experience was not a good one
My experience was not a good one. I reached out 6 times by email and phone to check on this christmas order. I did finally receive a reply 4 days before christmas assuring me that I would get my order December 24. It did arrive. I understand Christmas rush but not poor Customer service.
Reply from Chubo KnivesDec 27, 2024
Thank you very much for your order and I'm glad to hear the knife you ordered in time for Christmas. We do our best to respond to all customer inquiries within 24 hours. I apologize that you felt our response time was not up to your standard. Please reach out to our Customer Service team if there is anything else we can assist you with.



