CIENCEReviews of cience.com

Was told today by Vice President Vince Heaton and Rene Colbar that they will not refund my money after 0 results in 6 months for the remaining 6 months because they guarantee nothing. In my 30+ years in business, I have never worked with a more unethical company than this that was unwilling to do the right thing.

We've been waiting for a quarter and nothing was delivered, I'll give them one more month out of grace, if nothing i'll open up a dispute.

Bought from them. Nothing delivered two months later and they not responding to any emails. I suspect it's a scam

What went wrong? they have thomas as owner... I can only think of 3 people worst than him to run a company. Even if they have infinite money he, Erick, and August would drive this company into oblivion due to his lack of common sense

really wish we had read these reviews before wasting $25K on an entirely useless 3 month trial of Cience. unless you are selling a simple commodity, don't let their structured process pitch entice you. process is nothing without execution and their execution is entirely lacking. we are a successful platform in EMEA expanding to the US market and the GTM was straight forward execution, or at least should have been. in three months we got only one semi qualified lead. here are the things to watch out for when making an outsourced SDR services decision - get to know the outbound calling resource that you are initially assigned. we wasted over a month with an entirely unqualified caller and Cience knew it all along but did nothing unitl we had to insist on a change - be sure that the list of target prospects being pulled is deep, accurate, and qualified. our initial list from Cience, which was never expanded or replaced after they admitted they were getting zero engagement, was all that they had to offer. this could have been remedied after just one month. - make sure you are really getting all of the channels committed. it took over a month to get linkedin campaigns going and then we noticed that they were sending out invites with entirely wrong industry references - very embarrassing because this is done in the client's account directly and reflects on the end user. once they were notified of this mistake the stopped linkedin outreach to address it but never actually restarted it through the last month of the account. - how adaptable is the service - their project leader adn then the replacement caller admitted that a new list with a different ICP needed to be provided, but internally they were not able to make the change or even use some lists that we provided because it had to go through their ossified process - and so no adjustments were made to change a proven-faulty list to a failing campaign! - how committed to success are they - our campaign team, once they saw that they were not getting calls for our campaign basically did nothing but ran out the clock after the first month with nominal effort through the rest of the term. it appears that they have a lot of other new victim clients to work with and so they don't bother when they have to actually work on improving a campaign. what a huge waste of money, time and massive disappointment.

They view paid services as a pilot period. The company over promised and under delivered by far. They rejected several ideas. Kept telling me their metrics were working. After 7 weeks, I had 4 legitimate appointments. I followed up with them for weeks on the performance but they just keep saying their metrics were good. I wasn't paying for an open rate, I was paying for booked appts. I tried to work with them but then there came a time where there didn't seem to be a light at the end of the tunnel. I tried to discuss an equitable solution of just ending the contract for time worked. They refused. On our call, they let me know that I would not see real results until month 5 or 6. That is what they said! My response, then why do you have a 3 month contract. You shouldn't even have a 6 month contract with that! When comparing their work to what we are doing in-house and our results, I was met with then why are you using us. He asked me this 3x. Each time, I said the same thing. We are trying to grow! In my opinion, this was very much a backhanded way of saying he didn't believe our results.

Absolutely without a doubt the worst experience. Last year, we engaged with Cience for outbound lead generation (essentially outsourced SDR.) After a rather extensive amount of legwork on our behalf pre-launch, we experienced nothing but poorly fit leads well outside our described ICPs, emails riddled with spelling mistakes (which they weirdly tried to pass off as a positive), cancelled appointments and, for the icing on the cake, a LinkedIn ban. The team that sells you on the service will have nothing to do with the team that works on your behalf- aside from your PM, the SDRs are based in Eastern Europe and have constant turnover. Also, your PM might leave too- ours sure did, leaving us with a significant gap in communication. Oh, and finally, our call campaign began a couple weeks late because of some kind of internal miscommunication. Still dealing with the fallout. Run away from these guys.

We provided Cience with a list of 100 key potential clients to contact and paid 25,000 dollars in advance to call to introduce company and complete a simple survey. It was undoubtedly the biggest commercial mistake I have made. We were promised professional representation but their agent who said he was from my company clearly got no training, we did not get any practice calls as promised and he could not read multiple simple words. He made absolutely no sense on multiple calls and completely damaged our brand. When we aired our concerns with account manager after we listened to multiple calls we were promised a call next day from management but this did not happen for 3 weeks and they completely belittled us our concerns. I requested a call with senior management or founder and I am still awaiting call. THE MOST UNPROFFESSIONAL AND DAMAGING SERVICE I HAVE EVER RECIEVED.