Great
Based on 257 reviews
CigarClub4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CigarClub is a cigar membership and gift shop that handpicks cigars for you based on your taste preferences.
CigarClub (cigarclub.com) has 257 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
257 approved reviews, newest moderated first
Fritz
Cigar Club is probably the best subscription box company I have ever been a member of. The quality and pricing paired with the excellent customer service is very unique for such a young company. I love getting my membership box everyone month and I always look forward to the new and interesting give-a-way. I'm lighting one up now......
michael
My first shipment came in quickly, and cigar selections were on target for my taste so far. Very satisfied.
JD
I can’t recall better customer service ... Robin is amazing - keep it up!
J P.
Kinda amazing how accurate this is ... and great customer service - PRO TIP: I'm on my fourth box and it's obvious they listen to your feedback and make adjustments as you go - be sure to leave reviews of what you get
Chris
Amazing service! Haven't gotten a bad smoke from them yet!
Angel
Received my cigars that they chose for me after I fill out their survey. They picked a cigar that I would not have chosen and it was great. Can't wait to see what they chose for my next shipment.
John
So far I have enjoyed 3 of 5 cigars sent they were excellent!
Dave
I too have been waiting for a shipment to Canada a Christmas gift purchased for my husband. I had sent an email as we have been waiting for a month and was told our shipment was halted in customs. I see below another Canadians review warranted a response that you had halted all shipping to Canada and refunded the customer. If this is in fact the case I have yet to receive this information nor a refund. So very disappointing!
Reply from CigarClubJan 17, 2019
Allison - this is Jeff, co-founder of CigarClub.com I wanted to apologize again for all the confusion. Most of the boxes in our first shipment went through okay, but our logistics partner did not deliver as promised, resulting in disappointment all around. Even worse, we don't have visibility into who got a delivery and who didn't, resulting in a communications/customer service nightmare. Of course, that doesn't matter; you were counting on us for a Christmas gift, and we failed to deliver ... for that I am truly sorry. We've gone ahead and refunded your order, so if you receive the box, it's at no charge to you. We're actually going to pause shipping to Canada until we can be completely assured that we don't run into these issues. I'm so sorry you were a part of the initial effort, which just totally caught us off guard. This was a big learning moment for us, and I appreciate your trust and patience. Best, Jeff
