CignaReviews of cigna.com

Can’t even get through by phone Utterly useless Bot reply, just as useless

This is the worst customer service I have ever dealt with. Filed an in network adequacy request for pelvic floor PT, because none is offered in my area. The PT office and I called for a month and was told lie after lie. Some times they couldn't find the claim, other times they said 1 more day, 5 more days. Only to be told 30 days later claim was closed because the PT was in network, when they aren't. Because it was in process I scheduled an appointment with PT. Now because they closed that In Network request and started a new one, because that info was wrong by their hand, they will not include that visit if in Network adequacy is approved, which I'm doubting they'll approve. My dental cleaning was also denied because 5 years ago I had root planing done so it's coded perio-maintenance and they don't have my history, but won't let me submit my history. I have been flat lied too, they entered information in correctly but say it's my PT's fault, um...I think the PT knows their correct business name. Oh and I had surgery and they won't cover the pathologist, because it's out of network, yet the surgeon and hospital and everyone else was in network. NEVER HAVE CIGNA!!!!!

Worst than having no insurance... I got a treatment for a severe issue and even though it should be covered by my insurance plan, they refuse to accept my claim. They say it's not covered because it's not a "dental issue" - it is... Impossible to reach out to them via phone and even if you can contact them they are not sorting out the issues. You just pay the monthly fees to them but you are not getting your claims approved. What a waste of money... I'm highly disappointed and I'm not recommending this company to anyone. It's worse than having no insurance at all. I've also sent an email to them to LetUsHelpU_at_Cigna.com, but now I'm completely hopeless knowing their "business policy". I will ask all my colleagues and everyone I know to avoid Cigna at all costs!!! This is outrageous... Looking at these "nice reviews", I don't know why are they still operating....? I wonder what happened to other people posting their reviews? Maybe we can group together to be more powerful?

I cannot select zero stars but that is what this business is worth. Their website is horrible. They ask you to upload an attachment for a claim and then there is no way to track what was uploaded, what was the amount claimed and how much was paid/deducted. They forget to send emails when they need additional information. You have to keep calling them for claims and they would keep suggesting that we will follow up and improve without any change. I had a very poor experience and would encourage you to not use cigna if possible. I am stuck because this is the only option provided by my employer but I am working with them to move away.

I have been with business Cignal Global health insurance for 3 years now. Recently been diagnosed with Sleep Apnea (moderate to severe) and have now been declined a CPAP machine by their so-called Medical Team despite despite all documentation provided from my Dr and Hospital. The policy states it offers such treatment but for some odd reason now, they are telling me that they only cover for short term treatment and not long term. CPAP treatment is not likely to be for weeks to begin with but most likely for months, years or a lifetime for some people and they have not been able to answer what short term/long term constitutes. My policy costs 10's of thousands of pounds a year for me and my family, the policy cover is 5,000,000 euros and they are being difficult over £1200. My policy is coming to end in the coming days and believe this why they are refusing, however, I will not be renewing and will get my own. I will be taking this further with my council and will keep you all updated. This will be shared on all my social media platforms if not resolved. Furthermore, I know our Group HR director very well and I will ask them to review our business partnership with Cigna. If this Sleep Apnea is not treated it can lead to serious diseases. God forbid should anything happen to me, Cigna will be hearing from me. I refuse to accept such a poor service. I have spoken to colleagues in my industry in numerous global companies and have advised looking at AXA, BUPA, AVIVA, VITALITY AND WPA.

Horrible company. Horrible "customer" service. I can honestly say that this is one of the worst companies I have dealt with regarding a product I had purchased. When attempting to figure out issues with coverage/premiums, I was lied to and hung up on twice, on two separate occasions, so I know it was not an accident. My experience was so bad, I decided to pay a higher premium and change insurance providers after only two months of coverage. (To the Bot replying to all of these reviews saying that you care so much, if Cigna actually cared they would not have such consistently horrible reviews.)

Me cambié porqué se hizo el cambio en la empresa donde tengo la cobertura de salut como empleado. Un cambio que no me ha gustado para nada. Tienen buen cuadro médico pero me da la sensación que las consultas y hospitales los toman por secundones y no prioritarios. Llame a Dexeus y no me daban visita para dos equipos de traumatología en los siguientes 2 MESES, me hizo dudar porque al principio me dijo que si cuando me pidió la mutua después no tenían horas ofreciendole yo disponibilidad total. Al final te dicen que les llames a principio de mes para dentro de 3 meses y acabas no yendo...Eso sí...70€ al mes que debo pagar!

Cigna sent a letter wanting a response to changes in my insurance cover. I rang the number asked and told what option I wanted. Waited several weeks no letter or email confirming changes. Sent several emails, no response bar the automated one. I then called and was promised they would call me back but they never did. I wonder how helpful they will be if the call is about paying out.