CITReviews of cit.com

I don't know why this bank has such a low rating on here. I've been banking with them (just an online savings account) for over 4 years and have had no issues. Their savings rate is among the highest in the nation and there's no holding period either. I haven't had a requirement to contact customer service so I wouldn't know from that experience like many other reviewers. But from my experience with banking with them, it's 5/5 for the highest savings rate.

These reviews are baffling to me. CIT has been the best HYSA experience I've had to date with my albeit limited experience. There have rarely been any issues, and in the rare cases that something goes wrong, their native english speaking staff resolve it immediately. Never had any real issue whatsoever in 5 years

At first it seemed like it was going to be very difficult to work with CIT after my father’s death. It took longer and more information to verify my identity than with other banks. BUT I may have just been being impatient. Once I was assigned an estate coordinator all my questions were answered and everything began moving quickly and thoughtfully. I received a check from them before all the other banks that my father had funds in that were quicker to verify my identity. I have to give a very special thanks to Johanna Campos and Isabel Alba. They have been really patient with me and have taken their time to step me through the process and explain everything. I am grateful for their time and expertise.

I opened a high yield savings account. I’m getting a very good interest rate. The app is easy to you. It’s easy to move my money around. No issues. Highly recommend.

I don't understand the negative reviews for CIT bank. They do have some quirks that are not ideal (some they have fixed), but they have been great for me for many years. They are the FASTEST at ACH in & out that I have even seen, and I have banked at many, many different banks & credit unions. Literally 1 biz day, tops 2 depending on when you put in the ACH request. And they don't have inane low limits to daily/monthly transfers. They are my primary bank to hold (great Plat Savings rate) & move $. I transfer $ in and out often. If you ACH transfer in (Pull $ in, request originating from Cit), yes, they put a 5 biz day hold on the $ regardless of the amt. You still earn interest on that $ during the hold. Most banks have a hold esp for larger $ amts, I don't consider that unusual. There are many fraud events when someone 'deposits $' and then turns around & immediately withdraws it (if the bank lets them). Then it turns out the $ deposited bounced or was recalled because it was fraudulent. Yeah, that's why there's a 5 day hold to make sure there's no fraud going on. If another bank pushes the $ into Cit bank (other bank initiated the deposit into Cit bank), the $ is available immediately. I don't know about the problems people have wrt opening new accts as a new customer. Since I have been a long-time customer, if I ever want to open an acct, it is easy peasy and takes only a few min. I guess once you are a customer, they don't need to check if you are who you say you are anymore. I guess they take their 'get to know your customer' federal mandate very seriously. They do now have a line in each acct showing pending ACH $ movement (in/out) initiated at Cit bank. This was a complaint I had before. When you put in an ACH xfr request, when it was the day or day before it was to execute, all trace of the pending action disappeared. It confused me, 'cause I wasn't sure anymore if I had scheduled it or not. But it was scheduled, and then a day or 2 later the fully executed transaction would show up. Not good operational transparency on their part, but they fixed that. They did tend to create new-named savings accounts with higher interest rates (so if you had 'older' savings accts, you didn't get the higher rates), but they seem to have stopped that in the last 5yrs or more. They are now sticking to their Plat Savings acct which has a $5K min to get the high rate, and the rate is one of the highest for unlimited max balance. You can't email them from website access anymore (do not like this), but you can email them from the Cit app. Yeah, they are pushing app use. I call them and my wait times have been sporadic. But I just put the phone on speaker and go about doing my other business. Most banks have not-great wait times when calling in by phone, if they even have a tele# to call (Star One Credit Union is the lone exception -- they are fantastic at customer service & I do bank there, but their savings rates are never on the higher end). Anyway, all-in-all, I would highly recommend Cit bank.

Never had a problem. The interest rates are high, but the service is limited. It is not a full-service bank but rather a great place to put emergency savings. Your savings are insured by the federal government.

I really don't understand all the negative reviews. I kept my emergency fund with CIT Bank for over a year. Customer service was always quick and excellent and they connected you with a real person in 10 minutes. I was helped after 10 mins of calling in and the person was competant and kind. I was initially scared about keeping my money in an online branch - but I had a fantastic experience with CIT. Good rates and I did not have a fee due to having a platinum savings. It was always easy to transfer money out when I needed it, again with no fees. They sent a 1099 to my house during tax season. These guys are awesome. Cannot reccomend them enough. I had to transfer money out and close my account a year and a half later cuz I got married and it took me less than five minutes and they made it so easy. They were very gracious and kind about me leaving. Awesome customer service and great bank. Since closing my account and having such a great experience overall I felt like I owed it to them to leave a great review, loved this bank!!!!

I had to wire $ from CIT, Had never wired $ before. It was very easy, good instructions. I was really worried about it after I did it, I called CIT and a customer service named Pat was so helpful, explained to me that there were step to wiring. He knew I was very worried so he told me he would keep an eye on it and call me when he saw movement. He actually called me back to ease my stress when he saw the money come out. I really appreciated the extra step he took for me. Thank you Pat and CIT Bak