Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Alexia S.
She was nice friendly carrier
Reply from CitizenShipperSep 28, 2026
Alexia, a friendly carrier can make all the difference, and we’re so glad your driver’s kindness stood out! We’re happy CitizenShipper could help make your experience smooth while delivering the top-rated pet transport experience we strive for.
Mike D.
Very affordable and stays in touch the whole time I would definitely use their services again!!
Reply from CitizenShipperSep 25, 2026
Mike, we’re so glad to hear you had such a smooth experience and that staying in touch throughout the trip made the process easier! We love hearing that CitizenShipper was able to provide an affordable and reliable transport experience, and we’d be happy to help again whenever you need us again!
Jean K.
Friendly, professional, and kept me notified the entire time. Thanks
Reply from CitizenShipperSep 24, 2026
Jean, we’re so glad the communication stood out and that you were kept updated throughout the entire trip! It’s great to hear that you had such a friendly and professional experience with your driver, and we’re happy CitizenShipper could help make the process easier. Thank you for taking the time to share your experience!
Ethan M.
Paul Limback did a fantastic job transporting my two cats from TX to NC from a punctual, professional, and communication standpoint. Citizen Shipper was the perfect platform to connect me with a reliable individual who I could verify & review before making any final decisions. The selection process of choosing which driver/service I wanted was intuitive and user-friendly; thankful for Paul and Citizen Shipper for putting me in touch with the right people for the job that I knew I could trust my pets with!
Reply from CitizenShipperSep 23, 2026
Ethan, we’re so glad Paul was the right fit for your two cats and made their trip from Texas to North Carolina such a smooth experience. It’s great to hear that his punctuality and communication gave you confidence throughout the process. We’re so proud of our drivers and how they reflect our commitment to providing top-rated pet transport experiences through CitizenShipper!
Corgipuppystore
100/5 Stars! Hands down the absolute best pet transport experience! If I could give Jorge, the owner of Pet Cab, a 100-star rating, I would do it in a heartbeat. I used CitizenShipper to find a driver, and connecting with Jorge was the best thing that could have happened for my dogs. He transported my three-year-old female Pembroke Welsh Corgi, Taylor, along with her 10-week-old puppy, all the way from the middle of Florida to Southern California. Sending a momma dog and a tiny puppy across the country is incredibly stressful, but Jorge completely eliminated all of my anxiety. He was the definition of professional throughout the entire day-and-a-half journey. From the moment he started driving, I felt completely at ease. His communication was regular, proactive, and flawless. He sent tons of beautiful photos along the way so I could see exactly how happy and comfortable my Corgis were. Jorge operates with immense integrity and a level of professionalism that is rare to find. I could not possibly recommend him or Pet Cab any more highly. If you want absolute peace of mind and top-tier care for your beloved pets, book with Jorge!
Reply from CitizenShipperSep 23, 2026
It’s easy to see how much Jorge’s care meant to you, especially with Taylor and her young puppy making such a long trip. We’re glad the regular updates and photos gave you confidence throughout their journey and that CitizenShipper helped you find someone who provided responsible pet transport. We appreciate you sharing such a thoughtful account of your experience.
Milagros O.
Amazing and quick response
Reply from CitizenShipperSep 23, 2026
Milagros, we’re glad to hear you had such a positive experience with a quick response. We appreciate you choosing CitizenShipper and are happy the process worked well for you. Thank you for taking a moment to share your experience with us.
Laura K.
I cannot recommend UpDog Pet Transport highly enough! They transported two precious kittens for us, and the entire experience was absolutely seamless from start to finish. They were incredibly reliable, communicative, and professional, and most importantly, they took wonderful care of the kittens throughout their journey. Everything went exactly as planned, with no issues or surprises, which gave us so much peace of mind knowing our babies were in good hands. Both kittens arrived safe, happy, healthy, and ready to settle into their new homes. When you are trusting someone with animals you already love so much, reliability and care mean everything, and UpDog delivered on both. I would absolutely use UpDog Pet Transport again and would recommend them without hesitation to anyone looking for safe, dependable, and caring pet transportation. Thank you for getting our boys home to us safely! ❤️🐾🐱
Reply from CitizenShipperSep 22, 2026
Laura, thank you for sharing your experience! We’re so happy CitizenShipper helped you find a transporter like UpDog Pet Transport, whom you felt confident trusting with your two kittens like UpDog Pet Transport. It’s great to hear UpDog Pet Transport kept everything on track, communicated throughout the journey, and made sure your boys arrived safe, happy, and healthy. When you’re putting the safety and well-being of pets you love so much in someone else’s hands, having a reliable and caring transporter can make all the difference. We really appreciate you choosing CitizenShipper and your transporter! We’ll be here if you ever need us again!
Trudy C.
Stacy was amazing. Great communication, pictures and live GPS along the way. Highly recommended!
Reply from CitizenShipperSep 21, 2026
Trudy, thank you so much for taking the time to leave a review! We are so happy we could help you connect with an amazing transporter like Stacy. It's also great to hear that Stacy's photo updates and live GPS kept you feeling connected the whole way! We appreciate you choosing us!
