Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 269 reviews with 1 star · Clear filters
Adam
The transporter was great I tried leaving a 5 star but I got an email saying I had a bad service.
Reply from CitizenShipperMay 17, 2022
Thank you for writing in and telling us about this. We take reports like this extremely seriously. Please email our customer support as soon as possible on [email protected] so we can investigate this for you further.
Barry B.
I picked L and T transport. Not good. We came up with a price to ship my dog from PA to Fl. I paid her half on a Wed and thur her car broke down. Supposedly trying to get rental. Pickup was suppose to Thur. I had to keep asking her for updates. Then the last time I heard from her was Fri at 2:30 asking to give her a couple of hours. That was it. Never responded back to me as of this day (3 weeks) hasn't given me my money back either. Emailed citizen shippers they gave me back my money I paid them. They said she paid me back and I told them that was a lie. So be weary. And surely don't use her.
Reply from CitizenShipperMay 20, 2022
Dear Barry, thank you for sharing your feedback. That sounds very frustrating, and I’m sorry you had this experience. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through stringent driver screening, access to 24/7 televet care and $1,000 in pet protection coverage for every trip. Transporting your beloved pet is stressful in itself, and I’m so sorry the experience didn’t meet your expectations. Rest assured that we take all feedback very seriously. I do see the booking fee refund was processed to your card. I am sure we can assist with getting you back in touch with this driver and start an investigation on the matter. Please follow up with our support team to ensure we have all the details at [email protected]
Pugmom
I was charged $89 simply to book through this service. The shippers charge was $350 and I knew that charge was coming and then CitizenShipper charged my card $89 for simply allowing me to see the quotes on their site. Thats pretty pricey because that fee was 25% of my total shipping fee! Never again will I use them. A nominal fees one thing but almost a hundred dollars is ridiculous. A rescue dog was what i needed transported. The shipper I chose was great but I still am not happy at the service fee Citizenshipper charged me. As far "sending a ticket" I can send a copy of the $89.99 booking fee. And yes this was paid to you on April 12th thru my bank.
Reply from CitizenShipperMay 5, 2022
Hi there, thanks for reaching out. After looking at your account and further into the shipment mentioned, it does not appears that you sent in a ticket. For dog shipments, the service fee is calculated based on the total amount of miles for the trip. We have a great article going over dog transportation fees - https://citizenshipper.zendesk.com/hc/en-us/articles/5613895217805-Dog-Transportation-Fees I hope this provided some clarity! If you have any additional questions, please email us at [email protected]
Annon
They have horrible hidden service fees and my dogs were extremely skinny when I got them from Virginia to Texas
Reply from CitizenShipperMay 5, 2022
Hi there, thanks for reaching out. After looking at your account, it does not appears that you sent in a ticket. For dog shipments, the service fee is calculated based on the total amount of miles for the trip. We have a great article going over dog transportation fees - https://citizenshipper.zendesk.com/hc/en-us/articles/5613895217805-Dog-Transportation-Fees I hope this provided some clarity! If you have any additional questions, please email us at [email protected]
Deanna M.
The shipper was amazing but your charges are OUTRAGEOUS - I will NEVER use you again. THings are so bad you gouge people desperate to get their pups? Never again. Will post this EVERYWHERE.
Reply from CitizenShipperApr 20, 2022
Hello Deanna, I would like to clarify the event that made you write this review. I don't see any tickets under your name in our support team's mailbox, and we have agents standing by to make the experience as easy as possible for folks. If you'd care to email [email protected] I can look into the issue and see if we can't find a resolution for you. We are always trying to find new ways to improve the experience and feedback from customers, both happy and unhappy, is very important to this process. I definitely would appreciate the opportunity to learn from you, if you're willing to tell me your experience. We have a great article going over fees if this helps - https://citizenshipper.zendesk.com/hc/en-us/articles/4412845946381-Pet-Shipping-Fees
Nadine H.
I was told I would have to pay my movers when they arrived at my house and now they said they have moved my stuff, God knows where to NC. I don't trust this company and am afraid my things are gone or ruined. My contract read it was to be paid when DELIVERED to residence, NOT the STATE!! I just lost $53K from a fraudulent wire for my closing, no house, no money. Wendy knows who I am. They go by another name, Mayflower Moving
Reply from CitizenShipperApr 14, 2022
Hey there, we appreciate you reaching out, and we are very sorry to hear what you are going through. I searched our internal database and could not find a ticket with your email or name. The first thing I'd suggest is reaching out to [email protected] for us to look further into this case.
Raye Ward L.
Through CitizenShipper, I found a very nice woman to drive my dog across country. It was all arranged, and I paid CitizenShipper their fee. The day before my dog was to be picked up, my driver called and cancelled because of covid. I called CitizenShipper to return my payment for hooking me up with the driver. They said they would, but they never did. They offered to have someone replace the driver if I could wait a few days. But I was flying out the next day to move across country. So I arranged a friend of mine to drive my dog and paid them instead. But I never got my money back from CitizenShipper!
Reply from CitizenShipperApr 20, 2022
Hello Sonia, thank you for reaching out and we are sorry to hear about your experience. After looking further into your ticket I can see what is going on. Regarding your fee, we will make sure that is refunded, but since drivers are independent contractors, and do not work for CitizenShipper, we do not have any control or ability to issue refunds for money paid directly to them. I would suggest contacting them and inquiring about a refund and referring back to their refund policy. We are here to assist the whole way - feel free to reach out to our support team [email protected]
Kevin T.
The driver I hired, I paid $350 to pick up my furniture, and deliver it to New Mexico, never picked up the shipment. That driver was Mikki Gayle. I asked for the return of my deposit and she said no. The shipment was supposed to be ready July of 2021, but because of the pandemic, wasn’t ready until October. That’s when I hired Tracy Hosek. Paid her the deposit, but then when she had my shipment, she held my furniture hostage and raised the price $700. I paid it, but from my experience, your drivers are crooks.
Reply from CitizenShipperApr 20, 2022
Hello Kevin, thank you for reaching out and we are sorry to hear about your experience. Unfortunately, since drivers are independent contractors, and do not work for CitizenShipper, we do not have any control or ability to issue refunds for money paid directly to them. I would suggest contacting them and inquiring about a refund and referring back to their refund policy. Please reach out to us at [email protected] and I can make sure to look into getting your booking fee refunded and we can look further into the options you have to get every thing refunded from the driver. I definitely understand this can be frustrating, but we are here to help out.
