CitizenShipperReviews of citizenshipper.com

I picked a driver to transport our 3-month-old puppy. He had excellent reviews. Well, he allowed his "daughter", Dawn, to transport our puppy. To be brief, she never would say exactly where she was, just what state she was in. She was supposed to go from Utah to AL. She went from Utah to CA then AZ then Kansas then Louisiana... it took 6days to get the puppy to us and it should have taken 3. He would have run out of food after 3 days yet she still had food left in the bag! He was emaciated and smelled like feces. She smelled like meth. Also, for 2 hrs, she said she was 5 minutes away and about to get off at the exit. I finally asked her to tell me exactly where she was. She was 1.5 hrs away! We had to tell her to stay put and we would go to her. Then, our puppy was walking around a gas station parking lot without a leash. The ad specifically said they had a collar and leash for the dogs they transport. So the drivers may be vetted through this service (supposedly they do a background check) but when that driver passes the job to someone else, citizenshipper has no control and there's no telling who you will end up with. Disastrous.

would not refund my money after a driver couldn't make a pickup. gave me a 1 day window and when it didn't work would not schedule any other day. customer service reps were horrible to deal with.

How can anyone even consider using this site to ship their pets, completely insane. A total ripoff hidden fees a complete scam, the positive reviews are fake written by themselves to boost ratings up as the BBB in Texas is overwhelmed with complaints from these people.

Got quoted by shipper, work out the pick up dates then I get hit with another $180 hidden charge. Will never use this site or recommend to anyone.

I have had some horrible experiences in the past with businesses. But this one takes GoldMedal and will hold that trophy for eternity. For whatever reason I am not able to copy and paste my actual review. It is way too lengthy to retype again. In a nutshell if you ever choose the unfortunate reality of using EEP Trans Llc or ADL know that you will be disappointed with every part of the process. not only are they insanely unprofessional, condescending and rude. Know that you will never receive your shipment and you will get blamed for every missed pick up and delivery. They will lie to you they will minimize your purchase and they will make it very clear that you are not in any way shape or form important to them or their shippers. you can read my full review on other sites but do yourself a huge favor and DO NOT UNDER ANY CIRCUMSTANCES USE ADL OR EEP Trans LLC. EVER Unless of course you enjoy being belittled and enjoy frustration.

Citizen shipper charges exorbitant fees to the customer, as well as fees to those providing the transfer service. Their customer service is terrible. The driver was excellent and professional. It is wrong to charge fees in both ends. I will never use citizen shipper again.

The driver William Kitchens transported my motorcycle from Nevada to Alabama. During transport he damaged the frame to my motorcycle. He said he had insurance and assured me it would be fixed. I got the estimate for him and he broke off all contact with me. Do not use him to ship your stuff. If it gets damaged he will not pay for it to be fixed or replaced.

Please note of all these “excellent services”, Citizenshipper provided none of. They are just a middleman between you and the shipper. If the shipper loses your pet, Citizenshipper will not help you. There are people in here that the shipper left their dog alongside the highway, never delivered the pet, etc. There are shippers who never got paid by customers states away. At the high fees Citizenshipper charges, they should be liable to insure both senders and shippers are treated fairly. But they are not. Their TOS ensures they get paid, up front, but drivers and customers are on their own when things go south. They might, or might not, give you their service fee back if your pet dies in an overheated car or gets abandoned, but the fee paid to the driver is up to you to collect. For the drivers, if the customer charges back the fee, what you going to do? Sue someone across the country for $4-500? “Assist in redress” means nothing. Drivers can bid and accept gigs without a background check. Insurance, at most, will only give you market value of your pet, which will be much less than the value of your pet to you. Providing they even honor your claim.