Great
Based on 311 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2003, Clanwarz.com has rapidly become a predominant name in the game and voice server industry. With expertise in Linux and Window server platforms, Clanwarz has taken scripting and automation to another level, while delivering bleeding edge technology and performance to their clients. Clanwarz is known for creating Instant Gaming and Voice Services world wide with the Best Custom Voice Control Panels on the market today.
Clanwarz (clanwarz.com) has 311 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
311 approved reviews, newest moderated first
Jonathan
This company/organization is really one of a kind. They are very friendly, helpful and very patient with you. If you encounter any problems, they would be there with a solution to help u resolve them. They have also guided me and gave me valuable tips to help me make my final decision to use them as a server provider for many years to come :)
Nicholas J.
Initially this service had no problems but after they made changes to their hosting it caused large problems that were never solved over weeks of me putting in support messages. Rude staff blocked me on the support website and were unable to fix the problem entirely ever. Among other problems they added a server password without notifying me the server operator, thus locking out the entirety of my member base until I realized their error and fixed it. Often their "fix" required clients of my teamspeak to go into command prompt and try to fix it themselves. When they realized they couldn't fix the problem they terminated the hosting of my server without giving any reason. I wish I had given my money to a more reliable and less rude company. They now reply claiming again that there is no issue when I have multiple members who cannot connect to the server using the address provided. I have proof of purchase in the form of invoices. I can confirm that multiple people cannot connect using the address to the server. Again this company claims there is no problem simply because they cannot fix it. They also try to discredit my review to cover their failures. Here are several screens of my proof of purchase. [External Links] Clanwarz continues to post here calling me a liar for complaining about poor service. You could learn some respect for the people you are providing poor service to. I did not sign up for a teamspeak server that would require members to log onto a website to seek support to be able to connect and I doubt that is how you market your services. I certainly don't remember seeing anything about that. Passive aggressive smiley faces only make your company look unprofessional. I would like to say as well that for what the server is used for I have large groups coming in with few minutes notice and it is not feasible for me to direct everyone who I am meeting within minutes to your chat support site. I also doubt you would serve them all courteously and would rather you simply fix the teamspeak server so that people can connect! The address used to connect to the server is thecrusadersofacre.cwvoice.com . It has been for an extended period of time and I have no way to communicate the change in address to a large portion of the members. Clanwarz support staff proceded to call me on the phone and get angry with me. One of the owners of the company insulted me personally in an incredibly childish manner. All I have ever wanted was good customer service and them to stop blaming me for problems with their servers.
Reply from ClanwarzFeb 2, 2015
Trust Pilot has rules about posting links to the images of the Support tickets. We copied and pasted each reply and listed it below. If anyone wants to see the images, they can come to Live Chat and we will give them a link of all the images. ============================ Nicholas Posted on Friday 16th January at 15:35 Hello, after opening a support chat and explaining that my teamspeak was not working I was told to look at my email. Did that and took the steps and clients are still having trouble connecting. I don't appreciate the response that nothing had been done when in fact the server was down and not accessible to the group of people who use it. This is rude to me. I am sorry if you are offended that I think you are giving poor service that I am paying for. I still want the server to be usable and will have to cancel this service if you guys can't fix the problem. Looking for help. ============================== Staff Posted on Friday 16th January at 15:36 Hi Nicholas, If the people would leave their phone number, our staff would be more then happy to personally help them. Thank you very much ============================== Nicholas Posted on Friday 16th January at 15:38 I would rather communicate by text considering the poor nature of this experience already. ============================== Nicholas Posted on Friday 16th January at 15:39 There are also about 40 different members that will be rotating through and they are in all different areas of the globe. Please fix the server so it operates as it was before you "did nothing". ============================== Staff Posted on Friday 16th January at 15:40 Nicholas, They can come to instant chat if they like and we will help them. Just have them place this in the chat window also - #173302 That is this ticket number. ============================== Nicholas Posted on Friday 16th January at 15:41 Are you telling me every single member needs to come in and chat with you? You can't make the server operable? ============================== Staff Posted on Friday 16th January at 15:45 Nicholas, The server is operable. I connect just fine. I do not have your password to join your server. http://gyazo.com/aa36cba59ae1f13251ad27963b55440c Simply have them connect to torts3.clanwarz.com:1107 until the DNS resolves. They can also restart their router. This will definitely make their TS3 grab the new routes. ============================== Nicholas Posted on Friday 16th January at 15:48 There should not be a password on the server. Did you implement this with the last nothing you did? ============================== Nicholas Posted on Friday 16th January at 15:56 Looks like there was a password on it. Not one I put. Before you are rude to your customers you should really make sure that you in fact are not the reason that the server can't be connected to. I don't think I would really appreciate not to 1 be blocked by your rude customer service agent and 2 have courteous service! Calling me on the phone to ask how your customer service agent was rude isn't my responsibility. If you can't figure it out it isn't my fault and you shouldn't take it out on me! ============================== Staff Posted on Tuesday 20th January at 13:40 On 02/26/2015 Your service will terminate. ============================== Nicholas Posted on Thursday 22nd January at 13:46 Still having issues with people connecting to the server. Is there some reason that they can't connect with the host ip thecrusadersofacre.cwvoice.com ============================== Staff Posted on Thursday 22nd January at 13:50 Hello, I connected just fine. If they ping cwvoice.com first using their windows cmd, they should be able to connect after. Their system does not have a great domain name resolution. ============================== Nicholas Posted on Thursday 22nd January at 14:00 You are seriously telling me I have to get people to go into windows command and ping? Please give me the steps to do so. This is getting ridiculous. ============================== Staff Posted on Thursday 22nd January at 14:01 Sure, Let me make some images. Give me a few. ============================== Staff Posted on Thursday 22nd January at 14:05 Nicholas, http://gyazo.com/5d2f91f9ede4cdb27d23f3483b2afb28 So basically they click the Start button as if they are going to open a program. Then in the search window, they type cmd which stands for command, they hit enter. This will bring up the command prompt window. Then they type the next two lines pressing the enter key after each line ipconfig /flushdns ping cwvoice.com Cheers. ============================== Staff Posted on Thursday 22nd January at 14:09 Nicholas, Hopefully they will be able to connect. We are stepping out for lunch and will reply to your answer when we return. ============================== Nicholas Posted on Thursday 22nd January at 14:12 After following those steps he still cannot connect. Also it says you are terminating our service in 1 month is this true? ============================== Staff Posted on Thursday 22nd January at 15:04 Nicholas, Have the person try and connect with the regular address and see what happens - torts3.clanwarz.com:1107 ============================== Nicholas Posted on Thursday 22nd January at 16:15 Thanks. I guess I can't have people connect to thecrusadersofacre.cwvoice.com for some reason. What is the message that says "On 02/26/2015 Your service will terminate." ============================== Nicholas Posted on Monday 26th January at 16:15 Still having the same problem. Can you guys please figure out what is wrong. I feel like I am being completely screwed over. ============================== Nicholas Posted on Monday 26th January at 17:10 The person having issues can come to instant chat, as we have told you many times before. ============================== Nicholas Posted on Monday 26th January at 17:15 I don't want to have to continuously send people into instant chat on your website. I'm sorry but this is ridiculous. There are sometimes 50 people connecting at once to the server and I do not want to go through this process with everyone. If you cannot fix this problem I will have to continue to truthfully review the failure of your system. ============================== Staff Posted on Monday 26th January at 17:26 > If you cannot fix this problem I will have to continue to truthfully review the failure of your system. You mean you will continue to lie about us? Have you noticed we have tried many times to help you? We have even extended our services to your members but you refuse to send anyone for help. How do we know this is even happening when all you do is say it is not working with no proof at all? Are you reading what is going on here? ============================== Nicholas Posted on Monday 26th January at 17:36 Im sorry I am not lying at all and it is shameful the way you are trying protect yourself instead of fixing whatever you broke with the server. ============================== Nicholas Posted on Monday 26th January at 17:40 If you sold your servers with the note that any problems with the server will require all users of the teamspeak server to individually enter chat support on the website then perhaps i would feel different. I had assumed you would be able to fix the problems with the server. ============================== Nicholas Posted on Monday 26th January at 17:41 You're hostile attitude alone would be enough for me to provide terrible reviews. I have worked in customer service and this is not the way you act if you care about your reputation. ============================== Nicholas Posted on Monday 26th January at 17:42 Also trust me if the service was working as it should I wouldn't be spending hours of my time dealing with clearly angry and hateful customer service staff. I already plan on never using your service again after the termination date and ensuring anyone I know who looks for a host isn't sucked into this terrible situation. ============================== Staff Posted on Monday 26th January at 17:45 Nicholas, we are here to help your people. Have them come to instant chat. Have a great day Nicholas. ============================== Staff Posted on Monday 26th January at 18:07 Here is proof that his issue does not exist on a Global level. The TSDNS records are created at Godaddy. Video Proof that all is working correctly - Video Added : www dot clanwarz dot com forwardslash remove forwardslash NicholasJames dot mp4 Nicholas, our offer still stands. We will help your client. There is no website to login, only a button for them to press. ============================== Nichoals Posted on Monday 26th January at 18:12 the address my members use to connect as they have for an extended period of time is thecrusadersofacre.cwvoice.com . You guys interrupted the service and it has not worked since. I would appreciate some respect in this as you have already accused me of lying when that is not the case. I merely want my members to continue being able to use the service as was the case prior to your interruption. ============================== Nicholas Posted on Monday 26th January at 18:38 That is not the address that people have to connect to. I am aware that that one works for you. I have people I can't inform about that address. They have the address thecrusadersofacre.cwvoice.com ============================== Staff Posted on Monday 26th January at 18:40 Nicholas, I connected via a VPS and created that video. I also sent the video to Teamspeak and asked them to give me a detailed report of the TSDNS service record and to connect to your server. Once this is done, I will create one last reply for you. ============================== Staff Posted To Teamspeak ... Posted on: 26 January 2015 11:21 PM Hello, We have a client who states that 50 or more of his members can not connect to his Teamspeak server because our TSDNS Service records are not created properly. Would someone be a sport and connect to thecrusadersofacre.cwvoice.com and give me a detailed report of any issue that we may have? I'm so sorry to bother you all for such a request but it would put my clients mind at ease knowing that our records are flawlessly created. Thank you kindly. Jay Vasallo Clanwarz CEO ============================== Staff Posted on Tuesday 27th January at 06:53 Nicholas, Here is a statement from Teamspeak.com " Posted on: 27 January 2015 10:57 AM Hello, you don't seem to be using TSDNS at all, however you are using SRV Records and those seem to work just fine. If clients cannot connect to thecrusadersofacre.cwvoice.com then they should attempt to connect to 69.90.48.135:1107 which is what the SRV record ultimately points to. If that works just fine, then the respective people not being able to connect using the FQDN are using bad / non-updated DNS servers and should either continue to use the IP address or update their settings to use a free DNS server like Google DNS. If they can't connect by using the IP address and port either they or their ISP are blocking the IP address or UDP traffic (at least partially), in which case there is nothing either of us can do. Regards, " ============================== Nicholas Posted on Tuesday 27th January at 11:48 It is really unfortunate that you are unable to make it so people can again connect to the address thecrusadersofacre.cwvoice.com . Initially this service was good and to this day I am still astounded at the response to your failure. I am sorry to see that you have given up. Please refrain from future accusations that I am a liar when I review the failure if your company. ============================== After this was done, I did post our ticket to Teamspeak .. this was their reply. "An 'interesting' read indeed... He must've been confusing your support staff with himself when he was talking about angry, aggressive, hateful and all those things..." As the above proves we tried very hard to help Nicholas but he never bothered to extend that avenue of help to his friends. He never provided us with any proof that his 40 plus members had an issue at all. We decided to give Nicholas a full refund for the past 2 months as we can not fix something that is not broken. Clanwarz.com
Stephen
I had a variety of advanced tasks to complete in order to setup the services I was purchasing from Clanwarz. Due to a variety of factors, including cooperative levels from other parties, the support staff had to spend quite a bit of time on my problems. It was great to see them following up on the problems before I felt the need to prompt them into the next step. They even called me on the phone... that never happens! They were never impatient and plowed through each problem with me until I was satisfied, never once did I feel like I was a burden upon them.
Jonas
Very good support had a guy from the clanwarz doing my banner in 2 mins, customers comes first here :)
Rasmus H.
I just had some problems with a little DDOS attack, it took the customer service 5 minutes to get on a line with me and 5 minutes to solve my problem. Best customer service ive met in many years!
Jackie S.
Hi ive only been with Clanwarz a few weeks, i have a sof2 server with them and i think its great... everything i have asked for help with they have been quick to respond and as helpfull as they can be.. They also gave me a 10 person mumble for free to match my 10 player server. Thank you Clanwarz ur great....
Chris
I have been using Clanwarz since 2007 for both Game server and Voice. In every case weather it be a server issue or even just to tweak things I have always have received fast service. There website and Admin panels are the best and newest you will ever see. They are always there to assist even if it's a client side issue. Thanks to Jay and his team for all the hard work and always staying on top of things. Canuck Project M@yhem
Brain S.
Don't be fooled by the others. Clanwarz gives you control on what you want to achieve. I didn't have that at other hosts. Great and fast support, as any good clan would need it when its needed. Thx guys !!
