Reply from ClaruswayAug 25, 2023
Dear Hilal,
Thank you for taking the time to share your feedback about your experience with Clarusway. We appreciate your honesty and value all customer reviews as an opportunity for growth and improvement.
We would like to address the concerns you raised and provide some clarifications regarding the points you mentioned. Firstly, we apologize if there was any confusion regarding the Income Share Agreement (ISA) payment plan. The ISA is designed to deduct a specified amount from your income once it exceeds $40,000 per year, without any requirement for finding an IT-related job. The terms and conditions of the ISA, including the payment plan and income threshold, were clearly stated in the contract you signed with both Clarusway and Leif company.
We understand that misunderstandings can occur, and we take responsibility for any lack of clarity in our communication. However, it's important to note that we have a record of the preliminary interview where we discussed the payment structure, and we have shared multiple Info Sessions on our website and YouTube page that provide detailed information about the ISA and its terms. We encourage you to review these resources to gain a comprehensive understanding of the payment plan.
Regarding your mention of the teaching and mentorship system, we apologize if your expectations were not met. At Clarusway, we strive to provide high-quality education and comprehensive support to our students. Our mentorship program is an integral part of our curriculum, and we have received positive feedback from many students who have benefited from it. We regret if there was any oversight in your specific case and would appreciate the opportunity to discuss it further with you to understand the circumstances.
We are pleased to hear that you were able to secure a job within two months of completing the course. Congratulations on your achievement! However, we regret that you decided to pursue a different career path. As per the terms of the ISA, if you earn more than $40,000 from any job within the next five years, a payment is required. We understand your concerns, and if you can provide any evidence that the condition of the payment is subject to an "IT related job," we are open to reviewing your payments accordingly.
We genuinely value your feedback and would like to address your concerns in a more personalized manner. We kindly request that you reach out to our customer support team via email or phone so that we can have a detailed discussion and address any remaining issues. We are committed to ensuring the satisfaction of our students and appreciate the opportunity to rectify any misunderstandings or shortcomings.
Thank you again for sharing your experience, and we look forward to hearing from you soon.