Clean OriginReviews of cleanorigin.com

Reply from Clean OriginMar 31, 2026

Thank you for your feedback. We understand certification is important to many customers. We offer both certified and non-certified earrings, and this information is specified on each product page prior to purchase. For added peace of mind, we also provide a 60-day return policy should any item not meet expectations.

Reply from Clean OriginFeb 13, 2026

We’re sorry to read your review, as it does not reflect the experience we aim to provide. All of our jewelry is shipped in a jewelry box with protective packaging ; we do not ship orders in plastic pouches. We carefully document our fulfillment process, and our records confirm your order was packaged according to our standard procedures. Regarding documentation, the item selected is not listed as a certified piece on our product page. We are always transparent about which diamonds include third-party certification, and certification details are clearly noted when applicable. Our team responded via email to clarify this as well. If there are any outstanding concerns, we would genuinely welcome the opportunity to assist further and ensure you feel confident in your purchase. Please don’t hesitate to reply directly to our support team so we can help.

Reply from Clean OriginJan 29, 2026

We are sorry for any frustration caused. Please know, that our intention in responding to your review was not to offer help for the first time, but to request the information needed to look into your specific order, as no identifying details were included in the original post. Without that information, we’re unable to review what occurred, address the situation directly, or use the feedback to improve our processes. We hope you understand. *** Thank you for taking the time to follow up with us, and provide us with your order details. While we’re sorry that your initial experience did not meet expectations, we appreciate the opportunity to connect with you directly and better understand your concerns. We are very happy that we were able to speak with you. Our goal is always to listen carefully, take feedback seriously, and do our best to make things right when an issue is brought to our attention. We value all feedback, as it helps us continue to improve, and we appreciate you allowing us the opportunity to follow up. Thank you!

Reply from Clean OriginJan 14, 2026

Hi Angela, we sincerely apologize for the frustration and disappointment this experience has caused. Your ring has now shipped via overnight FedEx, and it is on the way to you. We recognize that the delay was far longer than it should have been, and we are very sorry for the lack of communication during this time. This is not reflective of the level of service we strive to provide. Our pieces are made to order, and while occasional delays can happen, the situation you experienced is not typical of our service. We deeply appreciate your patience, and we hope that your ring, now on its way, will bring joy and the start of many happy memories.

Reply from Clean OriginJan 7, 2026

Hi Scott, We are very sorry for this experience. You are absolutely right, and we take full responsibility for the delay and the missed Christmas delivery. You placed your order with the reasonable expectation that your item would ship in time for Christmas, and we failed to meet that expectation. The necklace you ordered was part of a holiday promotion that sold through more quickly than anticipated. To fulfill all orders, we immediately began producing additional pieces and did everything we could to expedite production. Unfortunately, despite those efforts, we were not able to complete and ship the order in time for Christmas. That explanation is not meant as an excuse, rather, it is simply where we fell short. We should not have created an expectation we could not meet, especially for a time-sensitive holiday gift. We fully understand how disappointing and stressful this was, particularly on Christmas Eve, and we deeply regret that this resulted in your wife having nothing to open on Christmas morning. That is not the experience we ever want to create for our customers or their families. At your request, the order was canceled on Christmas Eve and a full refund was issued immediately. While that was the correct step, we recognize it does not undo the disappointment caused. Your feedback is taken seriously, and we are actively reviewing our holiday inventory, production planning, and delivery messaging to ensure this does not happen again. Again, we are very sorry for letting you down.

Reply from Clean OriginJan 7, 2026

Thank you for sharing your feedback, Eli. We sincerely apologize that your holiday special didn’t arrive as quickly as expected. These items were part of a very popular promotion, and demand exceeded our expectations. In order to fulfill all orders as quickly as possible, we had to produce additional pieces, which unfortunately caused some delays. We understand how disappointing this was and that better communication from us about order status would have helped. We’re actively improving how we update customers during high-demand periods so this doesn’t happen in the future. We appreciate your patience and support, and we hope you’re enjoying your purchase.

Reply from Clean OriginDec 24, 2025

Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused, especially during the holiday season. Our team was shipping orders until late on the 23rd, but we will need your order details to confirm the status. Once we have the order details we can investigate the matter further.

Reply from Clean OriginDec 24, 2025

Hi Jared, We’re truly sorry for the frustration and disappointment you experienced, especially given that this was a Christmas gift. We understand how important timely delivery and clear communication are, and we regret that we fell short on both. During this period, we experienced a significantly higher order volume than anticipated, and our team was prioritizing getting orders shipped as quickly as possible. While we were consistently working to obtain updates from our production team, we were unfortunately not always able to provide real-time information, which led to delays and missed follow-ups. That is not the experience we aim to provide. We do want to confirm that your order shipped last night and is expected to be delivered today. That said, we fully recognize that the delays and lack of proactive communication caused unnecessary stress, and for that we sincerely apologize. Your feedback is taken seriously and has been shared internally as we work to improve our processes and communication moving forward. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience this caused.