Clean OriginReviews of cleanorigin.com

Reply from Clean OriginSep 20, 2026

Thank you for taking the time to share your feedback! We’re glad to hear you’re happy with the diamonds and overall look of the bracelet. We also appreciate your comments about the bracelet’s sturdiness and flexibility, and we’ll be sure to share your feedback with our team.

Reply from Clean OriginAug 23, 2026

Thank you for sharing your experience! We’re glad to hear you’re happy with your new ring and that it fits perfectly. We’re sorry to hear about the store closure, and we understand how disappointing it is not to have a convenient location for routine maintenance. We truly appreciate your continued support!

Reply from Clean OriginMar 31, 2026

Hi Jon, We’re pleased to hear your purchasing experience met expectations. We appreciate your honest comments regarding the necklace ~ feedback like yours is invaluable as we continue refining our collections. Please keep in mind that we do offer a 60 day return policy to ensure you are happy with the purchase.

Reply from Clean OriginMar 31, 2026

Hi Henrik, Thank you so much for your kind words! We’re thrilled you love your engagement ring. While we’re sorry there was a small hiccup, we’re glad our team could resolve it quickly and get your order to you ahead of schedule.

Reply from Clean OriginDec 24, 2025

Hi Rachel, We are very sorry for the frustration and disappointment we caused, especially with a Christmas gift. You’re absolutely right to expect clear communication and accurate updates, and we fell short there. Due to a much higher order volume than anticipated, our team prioritized getting orders shipped as quickly as possible. Unfortunately, that meant our internal status updates and customer communication didn’t keep pace, and promises of follow-up weren’t met. We understand how upsetting that is, and we take responsibility for it. We do want to share that your order shipped last night and is now expected to be delivered today. While we know this doesn’t erase the stress leading up to it, we hope it brings some relief. Happy Holidays!

Reply from Clean OriginOct 7, 2025

Hi Stewart, Thank you so much for your thoughtful review and for sharing your experience with us. We’re delighted to hear that you loved your engagement ring and that it met your expectations—it truly means a lot to our team. We also appreciate your feedback about scheduling an appointment with an expert. We’re sorry to hear that part of the process was challenging, and we’ll be sure to share your comments with our team so we can make it smoother for future customers. Congratulations again, and we hope your fiancée loves the ring just as much as you do! Thank you for shopping with Clean Origin.

Reply from Clean OriginMay 27, 2025

Hi Melissa! Thank you for sharing your feedback with us, we are sorry that the ring did not meet your expectations. Emerald-cut diamonds have a very different style of sparkle compared to round brilliant diamonds. The emerald shape features a step-cut faceting style, which creates broad, flat planes that resemble steps. This design produces a more subtle and elegant type of light reflection known as a "hall of mirrors" effect — think of it as flashes of light that move across the stone, rather than the intense sparkle or “fire” you’d see in a round brilliant cut. Round diamonds, by contrast, are cut specifically to maximize brilliance and fire. Their numerous triangular and kite-shaped facets are arranged to reflect light in many directions, creating that signature sparkle most people associate with diamonds. It is important to us that you love your ring, therefore, we offer a 60 day return policy in the event you wish to make a return, or exchange the ring for another style. If there is anything that we can assist you with, please let us know!