Clean OriginReviews of cleanorigin.com

Reply from Clean OriginJan 7, 2026

Hi Keith, thank you for sharing your feedback with us. We are sorry to hear that there was an issue with the FedEx delivery. Our records do indicate that we reached out to FedEx, to assist with the delivery issue, and we were advised that a second delivery attempt would be made the following day. While we are happy to know that you received your order ( and we hope you love it!) we are sorry for an frustration or stress you encountered.

Reply from Clean OriginDec 12, 2025

Hi Lisa, thank you for sharing your feedback. We understand how concerning it can be to receive differing opinions, and we want to provide clarity for you. Your necklace was made in solid 18K gold and was stamped accordingly. We do not manufacture or sell gold-plated fine jewelry. All of our pieces follow FTC regulations for gold content and undergo metal verification and quality-control checks before shipment. The diamonds in your necklace are lab-grown, as described on our site. We also want to provide some context about resizing Riviera-style necklaces. These designs feature a continuous line of diamonds and require specialized tools and training to safely adjust. Because of the precision required, turnaround times for working on these pieces can be longer than some customers might expect. Our previous response was meant to provide general information about the complexity of these necklaces, why some jewelers may hesitate to work on them, and why it may take longer to service these pieces. This is a standard industry practice and does not reflect on the authenticity or quality of the materials.( We apologize if this was not clear) We’re glad your refund was completed promptly. We are always happy to answer questions about our materials or manufacturing processes. We take the authenticity and quality of our jewelry very seriously and stand behind every piece we produce. Thank you again for your feedback.

Reply from Clean OriginDec 4, 2025

Hi Thomas, We’re very sorry to hear about your experience and appreciate your feedback. Our replacement process for earring backs is designed to ensure the replacements fit securely and function correctly with your original earrings. Because there are multiple styles and vendors for earring backs, it’s necessary for the earrings to be sent in for inspection. This allows us to confirm that the backs are compatible with your posts, and that the posts are properly threaded. For example, if the threading on the post is worn, the back may not catch correctly, and we want to make sure this is addressed so your earrings are secure. The $150 fee covers, insured, round-trip shipping and a pair of 14K gold earring backs ( not just one back) We strive to provide a safe, reliable repair, and this process has been successful for our customers. We also want to note that customers who purchase our service plan receive these types of replacements and service at no cost. We’re sorry this has caused frustration, and we are here if you have any other questions or concerns. Thank you again for sharing your feedback with us.

Reply from Clean OriginNov 10, 2025

Hi Michael, We’re truly sorry for the mistakes that happened with your order and we know how frustrating this has been. This isn’t the experience we want for our customers, and we take full responsibility for the errors that occurred. Our team has been in touch with you directly, and we genuinely appreciate your patience as we work to make things right. We’re also reviewing the situation internally to make sure this doesn't happen again. Thank you again for your understanding. We really do value your business.

Reply from Clean OriginOct 3, 2025

HI Tim, Thank you for bringing this to our attention. We sincerely apologize for the delay in communication and understand how frustrating this experience must have been. Please know that we take feedback like yours very seriously, as it helps us identify where we need to improve and ensures that our customers always feel heard and supported. Kindly check your email, as a return shipping label has been sent to you so that you can begin the return process. Once your item is received, we will issue your refund directly to your original payment method, as requested. We greatly value your trust in us and are committed to providing you with the level of service you deserve. Thank you for choosing to shop with us at Clean Origin.

Reply from Clean OriginSep 3, 2025

Hi Montana, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We apologize for the confusion and delay you've encountered. The return label and instructions has been sent to you. We appreciate the opportunity to assist you.

Reply from Clean OriginDec 16, 2023

Mr. Floyd, We regret that you are disappointed with our product and our service. It is our mission to exceed our customers’ expectations, and to provide our customers with a high-quality product that we stand behind. Mr. Floyd, we provide a Lifetime Warranty on all our products for issues related to manufacturing/craftmanship. If a customer has any problem at all with their piece, we take a $50.00 deposit to cover insured, round-trip shipping, and inspection, which is refunded if the repairs are covered under warranty. Mr. Floyd, our Lifetime Warranty is void if our jewelry is worked on by another jeweler as we are not able to speak to the repairs/services completed, and we cannot guarantee an outside jeweler’s workmanship. You had your rings soldered together by another jeweler, and as such we are not able to cover future repairs. While many people do opt to have their rings soldered together, it is not a service that we recommend, or provide. Soldering is costly, it can not be favorably undone, and it prevents certain types of maintenance and repairs from being effectively completed. We shipped you two individual rings, and they were returned to us as one ~ had you shared with us the fact that the rings had been soldered together when you requested the inspection, we would not have had you send the ring to us. Mr. Floyd, we believe in honesty and transparency, and the terms of our Lifetime Warranty are clearly stated on our site. The terms and conditions are not vague, nor are they unreasonable. https://www.cleanorigin.com/customer-service/warranty/ Mr. Floyd, we truly hope that with a clearer understanding of this policy you feel less disappointed.