Reply from Clean Profit AcademyJun 13, 2025
Hi Chris,
we've read your message carefully, and first and foremost I want to say were truly sorry that your experience didn’t turn out the way you hoped. I understand the weight of investing in something like this, especially with a new baby on the way and the desire to reduce your workload. You trusted us with that vision, and it’s clear you feel let down.
To be upfront, we no longer offer the Done-For-You (DFY) package you joined under. We discontinued it because we found that, despite our best intentions, it often led to the belief that building a business could be fully automated and smooth from start to finish. While this business can be almost fully automated with Virtual assistants and our tech it does require work & time put upfront before that can eventually happen — when in reality, business ownership always includes unpredictable variables, especially in the service space.
When you came in, Google made a major change to their Local Services platform that affected how and where accounts could be verified. This update happened almost immediately after your initial setup, and it forced us to shift your business to Florida a strong market, but that transition caused delays we couldn’t fully control. I know that unexpected pivot created frustration early on, and we should have done a better job communicating during that period. It since then has been figured out but back then it was a hurdle no on had seen before.
As for the lead flow and overall performance — we recognize it wasn’t where it needed to be. While Tim and Adrian were working behind the scenes to adjust things, and even attempted new markets for you, the results simply didn’t reflect the effort that was going in. That’s on us, and we’re not here to make excuses.
You also mentioned Tim specifically and I want to speak on that personally. Almost everyone in the group would tell you that Tim is one of the most laid-back, supportive, and willing-to-help people they’ve ever worked with. I know how deeply he cares about every student and every outcome. While your communication may have felt one-sided at times, I can assure you his intentions were always good, and he would never intentionally leave anyone behind.
When you made the decision to exit, we offered to help facilitate the sale of your business. But we were upfront that this could take time, as most new clients prefer to start from scratch since it’s often more cost-effective. Still, I understand your frustration with the lack of follow-up and want to apologize for that too.
Like you said — many students in the group are doing exceptionally well, and we’re proud of that. But none of that makes your experience any less valid. We’re genuinely sorry it didn’t work out the same way for you, and I hope you can see that we care, even now.
If there’s anything we can still do — even just to bring closure — We're here and open to that conversation.
Wishing you and your family all the best,
Clean Profit Academy Team