OBN
Good onboarding
The onboarding process was smooth, i got the funds fairly quickly. However i did spend 2 months chasing the 6% cashback i was owed and they mistakingly withdrew money (though my account was already paid off). All has now been resolved and i was made aware these issues happened due to changeover in staff and poor miscommunication. I have been assured things should be better moving forward.
Reply from ClearcoOct 27, 2021
Hey there, Louie here from Clearco Customer Success, Thank you for dropping us some feedback regarding your cashback. I understand that getting debited for an incorrect amount is frustrating. Our team is happy to work with you to make sure that your 6% cashback is accurately represented on your account. We appreciate your feedback on the cashback discrepancy and will make sure to share this with the team to ensure every transaction is accurate. Please feel free to reach out to us at [email protected] and our Success team will be happy to assist with your 6% cashback inquiry! Looking forward to hearing from you. Warm regards, Louie K. Cleearco Customer Success




