Average
Based on 92 reviews
Clickatell3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.
Clickatell (clickatell.com) has 92 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
92 approved reviews, newest moderated first
Cecilia
Dominic Abrahams was very helpful and friendly.. He did follow up every day to and make sure I did get a reply from the sales team regarding my query. Much appreciated.
Reply from ClickatellJun 24, 2019
He Cecilia Thanks for your great feedback! We're really happy to have resolved your query and provided you with a positive experience. Team Clickatell
Abenezer M.
Dominic Abrahams was very helpful and experienced in resolving my Clickatell API integration issue. He was extremely patient with my questions and testing steps until I was satisfied with what needed to be done.
Reply from ClickatellJun 18, 2019
Hi Abenezer We're so happy to hear that our support department was able to assist you in this way. Thanks for taking the time to leave us your feedback! Team Clickatell
Simone F.
The Clickatell team have delivered exceptional service to date and have been extremely accommodating and knowledgeable during our evaluation phase.
Reply from ClickatellJun 18, 2019
Hi Simone Thank you for your amazing feedback! We'll definitely pass this on to our team. We look forward to providing you with the same high service standards moving forward. Team Clickatell
Rue N.
Excellent service from Niele Hewett from the word go. Very professional and accommodating. He keeps us updated, and makes every effort to help. The platform performance itself is excellent.
Reply from ClickatellMay 28, 2019
Hi Rue Thank you for the fantastic feedback! We have every intention of maintaining the same great service and appreciate the time you took to leave us the review. Have a wonderful day. Team Clickatell
Christopher H.
Mark has been a fantastic consultant to work with, constantly finding ways for us to get more out of our existing relationship. Could not recommend Clickatell more!
Reply from ClickatellMay 28, 2019
Hi Christopher We prioritize providing personalized recommendations that add value, and that's why we are so grateful to have been able to do this for you! Thanks for taking a moment out of your day to leave us your feedback, and we look forward to continuing a fruitful relationship with you and your team. Team Clickatell
Mark F.
It's been an absolute pleasure dealing with Clickatell as our Whatsapp integration partner. From trial to production both Mark Kreuiter and his colleague Mare le Roux had their finger on the pulse keeping me updated and informed. Thanks, keep up the great service.
Reply from ClickatellMay 28, 2019
Hi Mark We're so happy to have been able to assist you with a successful WhatsApp integration. We really appreciate the positive feedback! Team Clickatell
Onur A.
A true example of excellent customer service! I would like to take his opportunity to thank Dominic Abrahams in his assistance with my enquiry, he not only fixed the issues I had on my account but explained what the issues were and how to correct these – this is important so I know what to look out for should I face these issues again. He listened and understood my ordeal, he gave me the assurance that he will do all he can to help fix my issue. He even stayed connected and waited patiently while I had to answer a call from my director and then fixed my issue in a very polite and professional manner. If you check my email and call records, I have been trying to get this to work for over a week, and just as I was about to give up and cancel/close my account Dominic came to save the day! 5 Star's to my customer service rep Dominic, but I am leaving 4 stars for Clickatell as I should have been given this level of care ad attention on day 1 of trying to setup my account as a new customer.
Reply from ClickatellMay 21, 2019
Hi Onur. We're really happy to hear about the high level of assistance you received from our customer service representative and are glad that your issue was fixed. We'll certainly pass your feedback on to the team to help us maintain these standards and improve where we can. Thank you for taking time out of your day to share your experience with us! Team Clickatell
tagni hugues P.
Very Dishonest Company Not surprised to see customers complaining about charges that cannot be accounted for. Took my money a couple of years back , never refunded and just discovered my account has been dis-activated a they made away with the balance.
