ClickUpReviews of clickup.com

Reply from ClickUpJun 22, 2021

Hey, Jade! 👋 Wow! Thanks for the kind words in this awesome review! We are happy to hear that your team has been able to increase productivity across various departments while utilizing ClickUp! Some tools make working with other departments feel like a chore, but we strive to make collaboration as easy as can be! It's great to hear that we've been successful for you and your company in doing that! Thanks again for taking the time to post this review! We do everything we can to make users, like yourself, feel more productive! 🤗

Reply from ClickUpJun 22, 2021

We are so happy to hear that you and your team were able to jump into ClickUp so easily! 🙌 Although we have a lot of different features and capabilities, we try to make learning our new platform easy and digestible! It's great to hear that your team was able to reap the benefits of ClickUp from day one! Thanks for taking the time to write out this awesome review! We appreciate you SO much for being a loyal member of the ClickUp family! 😊

Reply from ClickUpJun 22, 2021

Thanks for sharing the kind words, Isabella! 😍 Our mission has always been to help people become more productive! As simple as that mission seems, a lot of productivity tools make things more complex than it needs to be. We are happy to hear that our efforts to make the platform more user-friendly have paid off! Again, thanks for sharing this review! We are happy to be your one app to replace them all! 🥳

Reply from ClickUpJun 22, 2021

Thank you so much for taking the time to outline your experiences with ClickUp and our top-of-the-line customer service team! 👏 Learning new productivity software really can be daunting. For that reason, our number one core value has always been to provide the best customer service that our users have EVER experienced! From the sounds of your review, we are on our way! We appreciate you for being such a loyal member of our ClickUp family! Cheers to saving one day every week! 😊

Reply from ClickUpJun 15, 2021

Thank you for taking the time to share your thoughts and trust me, we hear you! I can understand your perspective, and am happy to explain a bit about our systems and how ClickUp develops. Our core philosophy is releasing fast, and iterating and improving even faster 🚀 After taking our lead from user input on our feedback boards, we design features for quick release to ClickUp Workspaces. That way, we don't have to guess on how it is going to work for people, each user will have their own experience and tell us their opinions! That feedback loop is what fuels ClickUp's development! Sometimes, this means bugs get in front of users. Being prepared to quickly address those is part of our commitment. Our systems and development practices - all operated out of one ClickUp Workspace! - enable us to efficiently address reported bugs, and also to really listen to and share feedback like this with our entire team so we can continue improving all around! Admittedly, sometimes we do experience bugs that go unreported or unresolved for longer periods of time. While some are more difficult and take longer to fix, because we use ClickUp no known bug ever gets away! Our product team and CEO have already shifted focus (after 2 years of releasing features quickly) to optimizing existing features and performance of the platform. As we speak, these elements already take precedence over new features. We are confident you will notice as ClickUp continues to drastically improve in the coming months. If there's anything we can ask of you, it's just a bit of patience while we get this done as quickly as possible. Thanks so much for understanding and being on this journey with us!

Reply from ClickUpMay 23, 2021

We totally hear you! I'm really sorry for the delayed response on this. We've been experiencing a very high influx of customer requests, which has temporarily slowed down our response time. We have increased our team here in a large way and now have much lower response times! Would love to opportunity to make it up to you if you ever would like. Feel free to email me personally at [email protected] - Thanks so much!

Reply from ClickUpMay 23, 2021

Completely understand your frustration here! If you reach out to us at [email protected] we'll quickly help you here. Thanks so much!