Reply from Clients & CommunityJan 26, 2024
Hi Matthew, thanks for your feedback. We strive to be the best we can be and a big piece of that is being open to criticism and learning from it. Your perspective is valued.
Before we address some of the points you raised, please keep an eye on your inbox, our team is actively reviewing your client journey. We will be reaching out to you to learn more and potentially allow you to restart the program with a coach who better understands the nuances of your niche and business.
Now I'm going to address some of the points you raised:
Niche-Specific Coaching: Based on the information you shared with your advisor, our team concluded that a Facebook group system could work for you, as we have helped dozens of coaches in the health and wellness space, with success.
Note to reader: You can find these case studies and interviews on our corporate website.
Furthermore, our Facebook group system is absolutely not niche-specific. We've had people succeed with very "obscure" niches like College prep coaching, Lymphatic System coaching, Photography coaching and more.
Our Facebook group system is simply a path towards cultivating an audience who knows, likes and trusts you and then converting that audience to high ticket clients.
Of course there are some businesses that are NOT a good fit and we'll always be transparent about this. E.g. If you sell a $5 physical product, we aren't a good fit. But, if you sell a course, a program or consulting at a high-ticket price, then you could be a good fit.
Guarantee Terms: The terms of your guarantee are outlined in the client agreement you signed- and all of our clients sign to set expectations. Those agreed-upon terms do not change. We're not sure exactly what you're referring to when you mention the terms of your guarantee changed mid-program, but we will discuss this with you.
Coaching Style: In our program, you worked with your Accountability Coach, with our Expert Coaching team, as well as our group coaching class hosts. Of course, given the nature of group coaching sessions vs. 1-on-1 coaching sessions, some of the content may not be relevant to your specific business. This is why there are opportunities for 1-on-1 when needed to bridge any gaps that might not be clear on group classes.
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While our team does their best to provide business council to lead client's to their desired results- we can only guarantee deliverables such as:
*A core training curriculum (course) that teaches you step-by-step how to implement our group methodologies inside of your own business. This covers launching your group, monetizing your group and growing your group.
*3 group coaching calls per week with our expert trainers with the ability to request hot seats, personalized feedback, etc.
*1-On-1 calls with our team to refine your offer, messaging and ads.
*Etc.
Success in our program is a two-way street. We provide tools, strategies, and guidance, but implementation and contextual adaptation largely rest with our clients.
Nevertheless- as mentioned previously - we will be reaching out to you to learn more and see what we can do to better activate the program.