Reply from Clinical Match MeJul 5, 2023
Hi Emily,
Thank you for your review, and we're sorry to hear that you weren't satisfied with our service.
Although it's unfortunate that we had to re-match you several times, this actually highlights a valuable benefit of using our service. In the event that anything goes wrong with your preceptor, you're totally protected. At your option, we refund you or find you another preceptor. Therefore, while your experience was less than ideal, it's actually a testament to the value of our service.
Regarding vetting of preceptors, our process is extensive:
1. All preceptors are licensed medical professionals who've passed whatever boards are required for their specialties.
2. We check to see if they have any violations or adverse actions on their record.
3. If we receive complaints about a preceptor, we conduct an investigation to determine whether the preceptor will remain in our network.
4. Each preceptor is additionally vetted and approved by you. Prior to contracting with a preceptor, you can communicate with them via our messaging system, and meet with them face-to-face via our video meeting system.
5. Each preceptor is additionally vetted and approved by your school.
So there are five steps and each preceptor is vetted by three different parties, including yourself. Beyond that, we're not sure what else you'd expect us to do. Preceptors are human and humans can be unpredictable. Despite our best efforts, things can still go wrong. Howevr, when that happens, we make every effort to remedy the situation, as we did in your case. In light of these facts, we hope you'll consider updating your review and adjusting the rating.
Thank you!