Reply from ClinicalnutritioncentersOct 3, 2017
Teresa, thank you for your order. We are sorry for your inconvenience regarding a backordered Pure Encapsulations product. As you may be aware, we do not manufacture these products. Pure Encapuslations has re-formulated this product and took it off the market temporarily until they received a suitable quality final version. However, they have had problems with their final production quality control.
Pure has informed us that all test batches returning to Pure has not met their initial quality expectations. They originally expected this product to be available in August 2017, but have had a number of unapproved versions. You ordered the product on September 21, 2017 and we sent you an email on September 22, 2017 informing you of a delay in procuring the product with an anticipated date being the week of September 30, 2017 (according to Pure's initial estimates). Pure contacted us on October 2, 2017 to inform us that the most recent batch they received has not met their expected standards. Therefore, we emailed you another memo on October 2, 2017 to provide you with this news.
We are happy to offer you what Pure has advised as a substitution, which is to use their CholestoPure until the CholestoPure Plus is available. We can also advise the Ortho Molecular Bergamot or Lipitrol products as a temporary or permanent solution to any natural cholesterol management regiment. Otherwise, we are always willing to refund you your payment. We are also available to contact by telephone if you fail to read your emails and you have order fulfillment or product availability concerns. We are ready to assist you with your frustration at any time.
Any registered customer can access shipment tracking, however, since we have not shipped to you yet a product that is still unavailable, there is no tracking number to track.
The Staff at CNC
