Great
Based on 149 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ClinicSource provides a fully-integrated online EMR and practice management system for therapy practices of any size. Thousands of therapists nationwide benefit from the easy-to-use web-based software, which empowers providers to streamline and integrate all of their scheduling, documentation and billing. ClinicSource is fully HIPAA compliant and ONC-ACB 2014 certified.
ClinicSource (clinicsource.com) has 149 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
149 approved reviews, newest moderated first
Jeanette
ClinicSource has all of the templates/ reports I need for speech therapy, physical therapy, and occupational therapy. It is really easy to bring on a new therapist because the system is already set up with goals and tests and assessments.
Nicole
Customer service is subpar and always has been. Over the last two years when we tried to access the Patient tab it would spin for up to a minute before allow access. When we brought it to the teams attention they were not able to determine why it was doing that and basically said "oh well, theres nothing we can do". It was difficulty for us to access our patient tab to upload files add authorizations etc. We started storing our documents in our drive instead. We finally decided to leave the company and we requested a copy of our clients notes. We were not allowed to request that until we terminated. So a few days after we terminated I sent in the request. Its been two months since I have made that request and I still don't have our clients notes. Now we have parents and agencies asking for copies of notes and I have no access to them. I'm not sure how they think its ethical to not release our data. I feel like they are holding us hostage and don't really care because we are no longer a paying customer. These are medical notes that we should have access to. I'm not sure what entity I can file a complaint with but there has to be a governing agency. Definitely not ethical and they should be ashamed of their product and policies.
Reply from ClinicSourceSep 26, 2023
Dear Nicole, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us identify areas where we can improve our services. We apologize for the challenges you encountered during your time with ClinicSource, and we would like to address your concerns. Firstly, we acknowledge the issues you faced with the performance of our system when accessing patient profiles. We understand how frustrating this must have been for you and your team. We attempted to resolve this problem by involving our Development team, but regrettably, we were unable to pinpoint the exact cause or provide a satisfactory solution. We deeply regret any inconvenience this may have caused you and your team. Regarding the delay in fulfilling your request for a copy of your clients' notes, we understand your frustration and apologize for the inconvenience. Our policy is to process such requests in a timely manner, and we understand that the delay you've experienced has been far from ideal. We have been actively working on improving our backup processes and have recently introduced a more efficient backup tool that should significantly reduce processing times. Our DevOps team is committed to implementing this tool for all outstanding backup requests as soon as possible. We deeply regret that you feel that your data is being withheld, and we want to assure you that this is not our intention. Our aim is always to provide the best service possible, and we understand the importance of access to medical notes. We take your concerns seriously, and we are committed to resolving this issue promptly. Your feedback is invaluable to us, and it highlights areas where we need to make improvements. We genuinely appreciate your time with ClinicSource and your patience as we work to address these concerns. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to our support team. Once again, we apologize for any inconvenience you've experienced, and we hope to have the opportunity to serve you better in the future. Sincerely, ClinicSource
Sarah M.
Clinic Source was unclear about the cost to charge a credit card, which was going to add $50/month (plus 3%) to there regular monthly fees. I asked to get out of the contract less than a month in and they refused despite the misinformation.
Reply from ClinicSourceAug 29, 2023
At ClinicSource, we take customer service seriously and are dedicated to continuous improvement. After a thorough review of the case, we have determined that the contract remains valid. Despite our multiple reminders and offers to help with the alleged credit card integration issue, no request for cancellation was received before the deadline. We remain committed to delivering excellent service and encourage the customer to reach out to our customer service team for a collaborative resolution.
Lizbeth B.
Recently I chose to utilize Clinic Source EMR for my practice. The support team on the phone or email are knowledgeable, respectful, responsive, kind and professional. The entire team of professionals from sales to support are generous with their time and effort to solve any issue I have had. Highly appreciate and recommend Clinic Source. Liz B
Ronald S.
Scam Alert! ClinicSource me to sign a one-year contract. Two days after I signed, my needs suddenly changed - before I implemented their program or accessed any of their resources. I called to cancel but was told that no cancellations are allowed. I was too busy to deal with it. So, even though I never used their service in any way, I allowed the automatic monthly payments required by their contract to continue for several months. Finally, I tried to reach ClinicSource. After several attempts, I finally received a phone call. Their representative offered a "buyout" of my contract. I told him to send the paperwork but never received it. Meanwhile, the auto payments continued. I tried several times to reach them to no avail. So, finally, I told my bank to stop the autopay. Today, ClinicSource sent an email saying that I owe them for several months of service and threatening me with collection action. I responded to that email by simply saying, "See you in court." To which they wrote back asking for my attorney's contact info! What kind of business operates this way? Are any of the positive online reviews real? Based on my experience with them, I have no doubt that ClinicSource is nothing but a scam.
David
Excellent program. They have customizable templates built in for each discipline (SLP, PT, OT, and mental health) and our therapists are very happy with how efficient the system is. It also improved our profit margin by 20% since implementing because of a great clearing house. I would recommend it to anyone
Sheri
User friendly EMR. Love that I can create my own templates and assessments and I don't have to be a coder to be able to do so.
Tarra
Working with ClinicSource has been the worst experience I have ever had working with a company. If I could rate this company "0 stars" I would as I do not think this company deserves even 1 star. This company often sends conflicting invoices with discrepant charges, had disabled my account, yet continued to bill, refuses to send me a contract release acknowledgement, although my contract ends this month, and has horrible customer service. I am not sure who is writing these favorable reviews but take a look at the BBB website as the company has multiple complaints, negative reviews, and reports of continued billing after the contract agreement has ended.
