Reply from CliradexJun 14, 2022
Thank you for your feedback.
We understand your concern and want to reassure you there is nothing wrong with the product. Cliradex is a safe product. Cliradex is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). A tingling sensation is a common occurrence with tea tree oil. If it felt more like a sting/burn, please be assured that it goes away after few applications.
• If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips if you have sensitive skin:
1- Avoid using Cliradex right after bathing. Skin pores may be exfoliated and are more exposed than usual.
2- Wipe gently with Cliradex.
3- Avoid direct contact with your eyes. Keep eyelids gently closed when using Cliradex.
We recommend that during the application:
1 - Closes eyes firmly without squinting too much.
2 - Gently wipe across the lid and surrounding skin. Don't try to press too much on your eyelid skin or into the eye's corner (caruncle).
3 - Allow it to air dry briefly (30s) before opening eyes.
If your results don’t improve, then please do not continue to use Cliradex as you may have a skin allergy to essential oils.
Also, when it comes to a gentler formula, we do have Cliradex Foam. But if you are allergic to essential oils, you may get the same reaction.
The Cliradex Team
