Excellent
Based on 256 reviews
Closer Pets4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Chris A.
Exact replacement part at half the price
Reply from Closer PetsNov 8, 2023
Good morning Chris, Thank you for your positive review. I'm glad to hear that you found the replacement part that you were looking for and are happy with the price! We hope to see you back again soon. Best wishes, Aimee
Sharon S.
I was pleased to see the addition of stainless steel insert bowls and ice packs on the website when I was considering getting a second MiBowl for my cat. She did eventually start to eat some dry food occasionally from the first feeder I purchased, but I was concerned about using it for wet food which is her preference over dry. Well, I purchased a second unit, a 2 pack of stainless steel bowls and 2 ice packs. It took less than 2 days of putting her into the feeder to open to show her that there was wet food inside. She has already used it to access wet food at night and during the day when I am at work. This is so important considering her medical conditions. I purchased two ice packs so I can have one chilling during the night and one during the day. My 16-year-old girl can now graze as much as she needs to, I don't have to rush home from work to feed her and one of my other cats cannot eat all the food! I am so, so happy and she is not hungry all day!
Reply from Closer PetsNov 8, 2023
Good morning Sharon, Thank you for leaving us this amazing review. I'm thrilled to hear that you and your cat are happy with the products! We hope that the feeders and accessories continue to make mealtimes a little easier for you both. Best wishes, Aimee
Sandra H.
I was able to get an email when my item was back in stock and then it came very quickly in the mail.
Reply from Closer PetsNov 2, 2023
Good morning Sandra, Thank you for your positive review. I'm very glad to hear that you found the item that you were waiting for and that your delivery was prompt! Best wishes, Aimee
William M.
Had a great product design and price with the 3 tier cat water fountain
Reply from Closer PetsNov 6, 2023
Good morning William, Thank you for leaving us this positive review. I'm glad to hear that you're happy with the three-tier water fountain and we hope that your cat(s) is enjoying their fresh water! Best wishes, Aimee
Debra M.
No problems with order
Reply from Closer PetsOct 27, 2023
Good morning Debra, Thank you for the positive review. I'm glad to hear that you're happy with your order – we hope to see you back again soon! Best wishes, Aimee
Mary C.
I have been looking to replace the dog flap that was on my dog door and was very happy to see you had it. I was pleased with how fast it came. I will be ordering a couple more because in our cold weather it has cracked and then broke a couple of times.
Reply from Closer PetsOct 16, 2023
Good morning Mary, Thank you for this positive review. I'm glad to hear that you and your dog are happy with the dog flap and that it arrived so promptly. I'll be sure to pass on your feedback regarding cracking to the team. Best wishes, Aimee
Charity W.
I got the package and the correct product in a timely manner. Unfortunately I may have to return it as they don’t fit the door they were ordered for.
Reply from Closer PetsOct 6, 2023
Good morning Charity, Thank you for leaving us this positive review. I'm glad to hear that delivery was prompt; however, I'm sorry to hear that it doesn't fit the door. If you'd like to get in touch with our customer service team on [email protected], then a member of the team will be able to help with returns. Best wishes, Aimee
Robin
Quality product and fast shipping.
Reply from Closer PetsOct 4, 2023
Good morning Robin, Thank you for the positive review. I'm glad to hear that you're happy with the product(s) and that your delivery was prompt. Best wishes, Aimee
