Great
Based on 519 reviews
Cloudbeds4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
519 approved reviews, newest moderated first
Aris S.
Very excellent PMS for the hotel, could generate more revenue for the hotel, I do not hesitate to recommend to others..
Reply from CloudbedsSep 28, 2021
Thank you for taking the time to write us this review and for your kind words, we are thrilled to hear how much you love Cloudbeds and are grateful for your trust. "Cheers to more reservations and happier guests!"
Andrew
I already recommend this company to anyone interested.
Reply from CloudbedsSep 28, 2021
Thank you for taking the time to write this review and for your kind words, we are thrilled to hear how much you love Cloudbeds and are grateful for your trust. "Cheers to more reservations and happier guests!"
Michal
Cloudbeds is intuitive application in development all the time.
Reply from CloudbedsSep 28, 2021
Thank you for taking the time to write this review and for your kind words, our goal is to keep improving and developing the system. "Cheers to more reservations and happier guests!"
Gloria
Excellent. I really can’t explain but CLOUDBEDS is the best hotel management software in many ways. It can’t get compared to any other software. It is unique!!
Reply from CloudbedsSep 28, 2021
Thank you for your time to write an amazing review and for your kind words, we are truly glad to hear that you are benefitting from the system and that it's meeting your needs. "Cheers to more reservations and happier guests!"
Phi
System works great, but it can be slow at times.
Reply from CloudbedsFeb 24, 2018
Thank you for the feedback! We are continually looking at ways to make our application more responsive and one of our goals for this year is to make all parts of our system even faster.
Yasuhiko
Support is very good. But needs some more improvement in the area of reservation and cancellation method when it is in conjunction with the hotel's website. I appreciate if you include some mechanism to improve the modification and cancellation after a reservation is made through our own site.
Reply from CloudbedsFeb 24, 2018
Thanks for the review! We've submitted your feedback to our product team.
Tanya
Should have made the switch ages ago. Thank you for making my life easier.
Reply from CloudbedsSep 28, 2021
Thank you for your time to write us this review and for your kind words, we are glad to hear that our system is meeting your needs. "Cheers to more reservations and happier guests!"
