CloudConeReviews of cloudcone.com

Reply from CloudConeJul 27, 2026

We're sorry to hear about your experience and understand your concerns regarding your data. We know that losing access to important data can be extremely frustrating, especially when it involves years of work and valuable information. We would like to review your specific case and understand what happened. Please share your ticket ID through the Trustpilot information request, and I will personally escalate this to our Operations Team for further investigation. We also want to clarify that CloudCone’s Budget VPS services are self-managed and do not include automatic backups by default. Customers are responsible for maintaining their own backups of critical data, as no single server should ever be the only copy of important information. For customers who need additional protection, our SC2 (Scalable Cloud Compute) platform offers Automated Backups, and our Dedicated Servers provide additional options for improved redundancy. We appreciate you bringing this to our attention and would like the opportunity to review your case and provide further assistance.

Reply from CloudConeJul 27, 2026

We're sorry to hear that your experience did not meet your expectations. The recent delays in response times were caused by a significant increase in support requests following the Los Angeles colocation migration. Our team worked extended hours to address the backlog, and we appreciate everyone’s patience during this period. The support backlog has now been cleared, and our Cloud Support response times have improved as ticket rates are back to normal. We’d like to look into your specific case and help resolve the issue. Please share your ticket ID through the Trustpilot information request, and I will personally escalate this to our Operations Team for review. If you feel your experience has improved, we’d appreciate it if you could consider updating your review to reflect the resolution and the support you received. Your feedback helps us continue improving.

Reply from CloudConeJul 27, 2026

We're sorry to hear that your experience did not meet your expectations. We completely understand your frustration, especially given the service disruptions you've experienced. The issues you referenced were the result of the recent Los Angeles infrastructure migration. Any affected users were informed via email. Service-specific schedules and progress notices were also shared on our Status Page: https://status.cloudcone.com Following the physical relocation, our Engineering Team completed the remaining network upgrades and carried out extensive validation across the environment. The platform continues to be closely monitored as part of our ongoing operations to ensure long-term stability and reliability. The migration was an important step in strengthening our Los Angeles infrastructure for the future. While the process presented unexpected challenges, our Engineering and Operations teams worked around the clock to restore services, improve platform stability, and ensure the underlying issues were fully addressed. We’d like to look into your specific case and help resolve the issue. Please share your ticket ID through the Trustpilot information request, and I will personally escalate this to our Operations Team for review. If you feel your experience has improved, we’d appreciate it if you could consider updating your review to reflect the resolution and the support you received.

Reply from CloudConeJun 24, 2026

Thank you for your interest. Our promotional VPS plans can sell out quickly due to high demand. We regularly restock and launch new offers, so we hope you'll check back again in the future. Please stay subscribed to our marketing emails.

Reply from CloudConeJun 11, 2026

We're sorry to hear that your experience did not meet your expectations. CloudCone offers multiple product lines to suit different needs and budgets. Our Budget VPS plans provide an affordable solution for non-critical workloads, while customers requiring greater reliability, consistent performance, and additional features for production or business-critical applications can choose our Premium SC2 line! Regardless of the product line selected, CloudCone utilizes enterprise-grade server hardware and infrastructure. While no infrastructure provider is immune to occasional issues, we undergo extensive quality-control checks to ensure hardware stability and operational readiness. To address "the network is a joke, " network latency is heavily dependent on a user's geographic location, ISP, routing path, and upstream providers, so performance can vary depending on where connections originate. We provide a public Looking Glass for all Datacenter Locations, which allows anyone to test latency, routing, traceroutes, and overall network performance: https://lg-stl.us.cloudc.one/ We would really like the opportunity to make this right. If you’re open to it, please share your ticket ID via the Trustpilot information request. I’ll personally escalate this to our Support Team to provide you with a clear status update as soon as possible. Appreciate it if you could consider updating your review based on your resolved experience.

Reply from CloudConeJun 11, 2026

This is not the experience we want for our customers, and we take your concerns very seriously. Regarding billing, we’d like to clarify that service charges are applied based on the active subscription. That said, we absolutely recognize your concern, and we’re happy to review your account. Any appropriate adjustments or service credit-backs will be aligned with our company policies. We would really like the opportunity to make this right. If you’re open to it, please share your ticket ID via the Trustpilot information request. I’ll personally escalate this to our Billing Team to provide you with a clear status update as soon as possible. Thank you for your patience.

Reply from CloudConeJun 3, 2026

Sorry to hear about the experience you’ve had. To check plan availability, users do need to be logged into their CloudCone account. Simply viewing the public link will not reflect real-time stock status. You can also subscribe to our sales emails and platform notifications to stay updated whenever new inventory becomes available. All refunds are processed in accordance with our Terms of Service, which you can review here: https://cloudcone.com/policies/terms/ We would really like the opportunity to make this right. If you’re open to it, please share your ticket ID via the Trustpilot information request. I’ll personally escalate this to our Billing Team to provide you with a clear status update as soon as possible. Thank you for your patience.

Reply from CloudConeJun 3, 2026

Looks like you have locked yourself out. If your account shows “Access Limited”, it is usually due to multiple incorrect password attempts for security protection. This is an automated lock to prevent unauthorized access. You can unlock your account immediately by following this guide: https://help.cloudcone.com/en-us/article/account-access-limited-1l9vfpo/ Also, once your access is restored and everything is working as expected, we would really appreciate it if you could consider updating your review based on your resolved experience.