CloudConeReviews of cloudcone.com

Reply from CloudConeOct 16, 2026

We're sorry to hear you had a frustrating experience with us. This is certainly not what we want for our customers. We recognize that experiences like this can have a lasting impact, and we take rebuilding your trust seriously. If you’re willing, please share your ticket ID through the Trustpilot information request or open another ticket. I’ll personally ensure your case is reviewed and provide you with a clear update. We appreciate you taking the time to share your feedback, and we genuinely hope we can have the opportunity to make this right.

Reply from CloudConeSep 3, 2026

We understand the frustration described in this review; however, we would like to clarify how VPS termination works and the policy applicable to Budget VPS plans. Terminating a VPS is not a one-click deletion. There are two explicit confirmation steps before an instance can be destroyed. First, the customer must manually enter the VPS hostname to confirm the destruction. This is followed by a separate confirmation pop-up that clearly explains that the instance will be permanently destroyed and that the action is irreversible. For this reason, claims of an “accidental termination” do not qualify for a refund or account credit. Customer-initiated termination of Budget VPS instances is non-refundable, in accordance with our policy. The prepaid service period associated with a VPS that has been confirmed for destruction cannot be restored or credited after termination. If a customer encounters a technical or network issue with their VPS, we strongly recommend contacting our Support Team rather than destroying the instance. Our team can investigate the issue and determine what assistance or solution may be available. Destroying the instance prevents us from properly investigating the original environment and does not create an entitlement to a refund or replacement service. Regarding the connectivity issue mentioned in this review, the customer appears to have been connecting from China, where routing to our Los Angeles infrastructure can vary significantly depending on the customer's ISP and the upstream networks involved. In such cases, we highly recommend testing the VPS through a different ISP or network connection, as an alternative provider may offer a different and more favorable route to our Los Angeles infrastructure. Local networking communities and ISP-specific forums may also provide useful information regarding routing or connectivity workarounds. Customers can also use our public Looking Glass (https://lg-stl.us.cloudc.one/), which is available for our data center locations and allows independent testing of network performance, including latency, routing, and traceroutes. We appreciate the feedback regarding the experience. Hope the termination process and the non-refundable nature of customer-initiated Budget VPS cancellations are clear for you.

Reply from CloudConeSep 3, 2026

We’re sorry to hear about your experience and understand how stressful downtime can be, especially when it impacts your clients and business. The issues you referenced were related to the recent network challenges following our Los Angeles infrastructure migration. Following the physical relocation, our Engineering Team completed the remaining network upgrades and carried out extensive validation across the environment. The previously reported intermittent network issues have now been resolved, and the platform continues to be closely monitored to ensure long-term stability and reliability. The migration was an important step in strengthening our Los Angeles infrastructure for the future. While the process presented unexpected challenges, our Engineering and Operations teams worked around the clock to restore services, improve platform stability, and address the underlying issues. We recognize that experiences like this can have a lasting impact, and rebuilding your trust is something we take seriously. If you’re willing, please share your ticket ID through the Trustpilot information request. I’ll personally ensure your case is escalated to our Operations Team so we can review what happened and provide you with a clear update. We appreciate you taking the time to share your feedback, and we genuinely hope we can have the opportunity to make this right.

Reply from CloudConeSep 3, 2026

We're sorry to hear of your experience and we understand your frustration about the network quality to mainland China. Our engineering team has thoroughly looked into the packet loss reported by customers connecting from mainland China and has taken the necessary steps available from our side to ensure that the network is as stable and functional as possible. At this time, we are not experiencing a similar issue affecting customers in other regions. While the VPS and our network infrastructure may be functioning normally from our side, connectivity to a specific destination can also be affected by routing decisions made by upstream providers and local ISPs along the route. Unfortunately, these routing paths are outside of CloudCone's direct control and can result in degraded connectivity or packet loss being experienced by customers in a particular region. Our engineering team has also advised that changing the VPS IP address is unlikely to resolve this type of routing-related issue. For this reason, we would discourage changing the IP solely due to the packet loss, as each IP change carries a $2 administrative fee and may not provide any improvement. We highly recommend testing the VPS through a different ISP or network connection, as an alternative ISP may provide a different and more favorable route to our Los Angeles infrastructure. Customers may also find local networking forums useful for identifying potential routing or connectivity workarounds specific to their ISP. We provide a public Looking Glass for all Datacenter Locations, which allows anyone to test latency, routing, traceroutes, and overall network performance: https://lg-stl.us.cloudc.one/ Unfortunately no further network-side action we can be taken to directly control the routing between a customer's ISP and our infrastructure. We have proceed with refunding the invoice back to your account. We appreciate you for bringing this matter to our attention.

Reply from CloudConeJul 27, 2026

We're sorry to hear that your experience did not meet your expectations. We completely understand your frustration, especially given the service disruptions you've experienced. The issues you referenced were the result of the recent network-related challenges following our Los Angeles infrastructure migration. Following the physical relocation, our Engineering Team completed the remaining network upgrades and carried out extensive validation across the environment. The previously reported intermittent network issues have now been resolved, and the platform continues to be closely monitored as part of our ongoing operations to ensure long-term stability and reliability. The migration was an important step in strengthening our Los Angeles infrastructure for the future. While the process presented unexpected challenges, our Engineering and Operations teams worked around the clock to restore services, improve platform stability, and ensure the underlying issues were fully addressed. We understand that experiences like yours can have a lasting impact, and rebuilding your trust is something we take seriously. We'd genuinely appreciate the opportunity to make this right. If you're willing, please share your ticket ID through the Trustpilot information request. I'll personally ensure your case is escalated to our Operations Team so we can review it and provide you with a clear update.

Reply from CloudConeJul 27, 2026

We're sorry to hear that you're continuing to experience issues. We understand how frustrating it is to encounter disruptions, especially after everything that has taken place over the past few weeks. The issues affecting our Los Angeles environment were related to the recent infrastructure migration. Since then, our Engineering Team has completed the remaining network upgrades, carried out extensive validation across the environment, and resolved the previously reported intermittent network issues. The platform continues to be closely monitored as part of our normal operations to ensure ongoing stability and reliability. If you're still experiencing problems, we'd genuinely like to investigate your specific server, as what you're describing is not the experience we want any customer to have. Please share your ticket ID through the Trustpilot information request, and I'll personally escalate your case to our Operations Team for immediate review. We'll work with you to identify the cause and provide a clear update as quickly as possible.