Cloud of GoodsReviews of cloudofgoods.com

The stroller was filthy when it was delivered to us, as well as in generally poor condition. It was also delivered nearly 3 hours after the delivery window had passed. I tried to contact customer service and was given the runaround and a lot of attitude from the local provider. I spent days going back and forth with the provider and customer service. They initially offered me 25% off, but eventually conceded to a full refund. The biggest issue aside from the dirty stroller was poor communication from the local partner. I understand that mistakes happen, but if they had been more communicative, we could have resolved the issue sooner. I am thankful that I got the full refund, but frustrated that I had to fight so hard to be heard. I would not recommend this company.

The chair was in good condition and the delivery/pickup were fine. The issue I had was I was quoted one price and charged almost $100.00 more and not told until they picked up the chair! When I questioned the difference I was told it was for delivery and pickup. But when I made the order I was told that it included everything. I will not use them again. So I recieved an email from Taylor at Cloud of goods saying that the price I paid was the price I was quoted. No it wasnt! Here is the email from the day I confirmed the rental. Here is the email I recieved. The proce IS different! Cloud of Goods Hi Erica, Great news! Your order #285289 has been accepted by our trusted partner Mario Mobility, in Tampa, and your payment went through successfully. Please review the details below. Your rental will be delivered by partnerIcon Mario carts phoneIcon +18136926863 Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Important information Your order has been accepted, our local partner will coordinate delivery with you directly. Your payment has been processed. No further action is needed unless you wish to modify your order. We prepare and check every item with care, returning yours in the same condition ensures a great experience. Your rental is reserved for the full period — early returns are optional, but unused days aren’t refunded. To cancel or modify your order, please log in to your Cloud of Goods account or send an email to Make sure to include your order number in the subject line, using the format: [CANCEL] Order #285289 or [Modify] Order #285289. Remember, all cancellations must comply with our cancellation policy. Thanks for choosing us! --Cloud of Goods team Rent anything at cloudofgoods.com! Cities | Neighborhoods | Attractions | Hotels | Experiences | Events | Cruises FB Twit Inst Call (407)545-3103 © 2025 Rental Commerce Inc. FAQs | Terms | Privacy Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Erica Fulton So the price is different. I think COG owes me some money.

Absolutely terrible customer service. Never received the rental but want to charge me anyway to sum it up. They were outside their own window of delivery by 12 min with no response to our texts for over 30 min because their phone was in “eco” mode. Unprofessional and unacceptable. In that time we got a rental at the Six Flags itself which btw was cheaper by about $30+. What would you do if you were waiting on a delivery for over 30 min with no response? Chalked it up to being a scam and got another. Now they want to blame me for changing the delivery time, blame the prior customer as well, even though they were the ones that agreed upon the time. Clearly understaffed, unprofessional, and horrible customer service. Idk on what world they live in that someone should pay for goods not delivered or services not rendered. Never again. Avoid at all costs. Update: +1 Got a full refund, future discount and apology for the experience. While I might never use their service again based on first impressions, it's nice they take reviews seriously.

Ordered Mobility Scooter a week before trip. Ordered a 4 Wheel Scooter, but got a 3 Wheel Delivered. Order had description of Ultra Light Mobility Scooter for up to 250 pound person giving a 15 mile range. First couple days, we barely got back to the hotel. It stranded us on the 3rd day. Cloud of Goods replaced it the next day with an upgrade, but the experience was stressful.

I wouldn’t really recommend this service. It seems more like a platform that just connects you with random local providers rather than a proper company that takes responsibility. No real customer service – on the first day they simply didn’t show up at the scheduled time. I tried calling, only got an automated message. I ordered 2 batteries (a spare one, paid extra for it). The delivery guy said the single battery they provided was “larger capacity” instead of two. Honestly, I doubt that’s what I actually got. For the return, they scheduled a pickup in the evening but never came. After many attempts to reach them, the driver only texted via SMS saying he’d come the next morning. We were already leaving the hotel, so he just told us to leave the scooter at the lobby. Overall, the whole process felt disorganized and unreliable. Quite disappointing. If you’re considering renting, I’d suggest finding a local supplier directly – it’s cheaper and much more trustworthy.

I rented a mobility scooter for a trip to Chicago for my wife who recently had a knee replaced. I paid in full and was expecting the scooter to be delivered to our hotel when we arrived. We got there and no scooter. I looked at my emails and their partner was supposed to get ahold of us to arrange the delivery which he never did I called his number, and it went to voice mail which was full, and I could not leave a message. I called cloud of good main number in Florida, and after a few different calls including them telling me they will call me back and did not. They said they were sorry but could not get us a scooter until the next day. I wasted quite a few hours between trying to get an answer from them and trying to get another scooter locally which wasn't able to do. I finally called them back and had them bring the scooter the next day. I was credited a total of $11.50 for a day on a $193 5-day rental. my wife was stuck at the hotel the first day of our 4-day trip to Chicago. I know they have not much control of their local delivery partners, but I think they could have made a better effort to make their customers happy after completely dropping the ball! I will not be using Cloud of Goods again!