Clyde's Leather Company®Reviews of clydesleathercompany.com

Fake company charged my card almost month ago no product received even though it said 3 days shipping. No update from company, phone number to text to inquire about order is not valid this company is a fake and is committing fraud. DO not send money or order from them.

Trying to deal with this company‘s customer service is an absolute nightmare. I believe it is an AI bot and they even mentioned an email that you were speaking to AI. They say the exchanges are very simple, but it has been an absolute disaster. If you do not get the correct color for your project, good luck, trying to remedy the situation.

This company is a nightmare to deal with. I ordered product June 27th for 3 day delivery. It is now July 22nd and I have no product, even though they processed my credit card payment immediately. Order# 121096. 5 "chats" with their bot rendered 3 escalations for expediting my order. Nothing. 3 phone calls to 434-338-7388 and was hung up on at transfer all 3 times. I'm thinking this company is a scam. Don't buy anything from them

I ordered and paid for my products on July 1 and still have not received.. I am getting the runaround BIG time. I truly hope this is worth the time. 😮‍💨

Forget these guys. Their customer service is terrible. They take orders that they know they can't fill and then leave customers hanging. We'll be shipping in 5-7 days they say...repeatedly. For those who get an order, maybe things are fine but a large percentage of customers get nothing, meanwhile on their website they are misleading about reviews. Again, forget these guys.

Unfortunately, it took me canceling my order after 10 days of silence before anyone from Clyde’s contacted me personally. During that time, I repeatedly attempted to get an update on my order. The phone number listed by your company provides no meaningful option to speak with a live representative, only an automated text service. I used that service multiple times, emailed your company, and still received no explanation until after I canceled the order. This is particularly disappointing because this is not my first experience with Clyde’s. It is my second attempt to purchase your products, and on both occasions my order remained unfulfilled for an extended period without proactive communication. In both cases, I was left wondering whether my order had simply been forgotten. Had I been informed from the beginning that the Smoke Brown Recoloring Balm was backordered, I could have made an informed decision to wait or purchase elsewhere. Instead, I was repeatedly told my order was simply “processing,” only to learn after canceling that the product was actually out of stock. While I appreciate the offer of a 10% discount, it does not address the underlying issue. The problem was never the price—it was the lack of communication, the inability to reach a live customer service representative, and the repeated failure to fulfill an order in a reasonable timeframe. I had hoped to use Clyde’s products to restore the leather seats in my Cadillac, but after two unsuccessful attempts to receive products I paid for, I no longer have confidence in placing another order. Please proceed with canceling my order and issuing a full refund. I also hope my experience is shared with management so they understand how a lack of communication can cost a company repeat customers.

Product is very easy to work with and has great coverage when marching your existing color. I was changing the color of 2 recliners from a brown to a dark gray and has taken several coats to get a full covered and even finish. I imagined I would need more product for this project but it has taken much more then I was expecting. If taking a project on like this plan to use 2 to 3 jars per recliner. Customer service did a great job and giving some helpful tips for applying this and they were helpful.

This company is SCAM. Basically a Chinese company pretending to be American. No live customer service but AI, the ai tells you they are transferring to live agent and next they hang up saying no agent is available . They promise cancellation, refund, discount, deliver none of them. You get stuck with expensive products.