Average
Based on 623 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Coastal Moving Services is a moving brokerage with access to teams of moving industry professionals that guarantees the easiest and most affordable relocation possible. We take care of all the research and pre-screening processes to ensure your move is risk-free, efficient, and satisfactory. We strive to be there for you during your move from start to finish and will assist with all aspects of your moving needs.
Coastal Moving Services (coastalmovingservices.com) has 623 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
623 approved reviews, newest moderated first
michael T.
these guys are classic bait and switch con artists. They provide a lowball estimate even when they agree to the item list then up charge the customer by 40% on moving day. Customer service is awful. They told me two trucks then showed up with one truck two hours late. A complete bunch of crooks that should be shut down immediately !!! what a terrible experience
Jerry G.
A very dishonest company. They made it sound reasonable by providing a low estimate even after verify belongings. After poor communication and scheduling a one man crew shows up. He assesses our house and gets started. A another guy shows up a couple hours later and then they get in a fight in our front yard and he leaves. My son and I ended up helping move the remaining items. Once about 2/3 of our stuff is on the truck he tells us it will cost an extra $4300. After paying the extra money our things didn’t show up for three weeks. Looking back the sales guy just wanted to get a signed contract and first payment. The actual movers are contracted and would only accept cash. They were not professional at all.
Austin C.
Firstly, they are liars. they lied about literally everything. Their employee, if he’s even real, Stevan explicitly told me “they are not a broker” “we don’t offload your stuff or store it anywhere unless you ask” and they told me whatever I wanted to hear just for me to sign along the dotted line agreeing to 8600$. 2 days prior to pick up, they called. they gave me an incorrect list of items to move. which, the way they get you to sign is an unprofessional website that doesn’t fit the screen of the device you have to use to electronically sign, so you can’t actually read anything being sent. they raised the price to 14.2k and told me that they only charge for what goes on the truck, which is weird because even after taking things off the delivery list, the price actually increased to 14.8k and they attempted to charge me an extra 1000 for them to unload the truck. they wanted the payment before I could even see my stuff and when I raised concern they left with everything and refused to deliver for an extra 4 days. when I finally got my stuff from the company they hired without my knowledge, it’s all damaged especially my motorcycles. the employees hired either couldn’t, or wouldnt speak English and we were given no names. they also refused any official payments after they received 11099 since they wanted the remaining amount in cash so they could avoid taxes or because the staff hired was illegal. either way, now I have damaged furniture, a broken motorcycle, and no trust anymore. they also left half way through delivery forcing me to sign the receipt before seeing the rest of the damage. And they tried arguing/bullying me into saying it wasn’t damaged. OH and thankfully I have a camera because they shoved me into another bike scraping the back of it.
Emilee O.
They showed up a day late—screwed up the estimate and tried to charge me a whole $1000 to take the stuff that was ALL INCLUDED in the the inventory list i provided TWICE to 2 different people. I had to argue with the movers for 15 minutes before they even started the job. I ended up having to take all the boxes myself—and only had them take SOME of the furniture so they couldn’t scam me with a “new” estimate. They didn’t introduce themselves, didn’t wrap half the furniture they moved, and didn’t listen to anything i said when it came to placing the furniture. I had to have furniture put in incorrect places because they didn’t bring anything or anyone besides two scrawny guys who spoke poor english couldn’t get a simple ikea armoire up a flight of stairs. Didn’t even bring a single tool to dissemble anything—had to even ask me to borrow a pen for my signature because they were so unprepared and so unprofessional. My $800 recliner they chose not to wrap is now stained all along the side of it because they couldn’t take one moment to handle anything with care. Coastal Moving Services just hires random carriers with no professional expertise and takes your money in the process. I could have trained two monkeys to help me better than this company did.
Genoa M.
Coastal Moving did an exceptional job to coordinate my move. They stayed in touch all the way through to be sure my needs were met. Great job!
Takayla P.
Please DO NOT book with this company! The estimate they give you will increase by over $1200 when the actual movers arrive. This company gives fake estimates and books third parties that can choose what they want to charge once they arrive. The sales agent you have will ignore you when you try to contact. When I went after them legally, they sent a FAKE refund receipt. Very fraudulent company, DO NOT BOOK. Would be 0 stars if I could. Alec Burklakoff was my agent, do not trust him, he lied about prices, the company and when I tried to call to verify things during my pickup, I was blatantly ignored.
Hunter G.
Elton and Li did an amazing job and helped move things for me. It was great
Sherry
The movers were very professional and did the move very quickly excellent customer service arrived on time handle all items with care l recommend this company to family and friends
