Cognito FormsReviews of cognitoforms.com

After a few hiccups at first, I was able to get my form to come together. We used it in October, and it went well. I really appreciate the way the data was collected and the ability to export into my spreadsheet.

Simplicity and Convenient

Fairly easy to work with. I haven’t tried creating a form yet but I have modified some. With a little patience I am figuring out what’s needed. Service is responsive.

This was the first time using the software. I would of like a chance to call directly to support. The response time for emailing was lagging. Not that it was bad, i just would of preferred over the phone support. I did get a new account up and they are using it. overall , the forms were fairly easy to configure. Thank you, John

It was an easy build-up form. It has great features like MCQ and long or short or brief answers. And other features like customization of questions as per our requirement. It took me 5 minutes to create two different surveys. It was a good experience. Thanks

Does a lot of things really well. Great for putting together fairly straightforward forms - I had a job application form up and running in an hour or so and it was straightforward to improve things as I went along. It does struggle as scenarios get more complex, though you can achieve a lot. Specifically, drop downs cant be dynamic (values are preset and cant update based on a users choices elsewhere within the form. Also you cant use drop downs in repeating elements as you might want. The help information covers all the basics but falls a long way short if you are more technically minded and trying to achieve something more complex. Also I was surprised not to find much of a user support community anywhere. The helpdesk has been great in that they have got me through a couple of problems and given me a couple of worked examples that solved subseqent challenges. However, as a relative newcomer to Cognito I did my reading and found the help documentation lacking. Always happy to take a persons help, but I'd have picked up more about Cognito if the documentation didn't stop at the very basics.

Excellent product, but the one thing the free version needs is the ability to not just email a third party (one is fine), but to send a copy of responses to the individual filling in a form. This is a fundamental need that needs to be included in the non-paid version. For non-profit organisations (in our case less that 50 members), a year's subscription for 4 times a year puts the system out of reach. That's all that's missing for a 5 star.

It was straightforward and the didn’t take much time apart from the log in process of having to copy and paste a new password after saving the work and coming back as I did not remember the original password .