CollectiveReviews of collective.com

I’m not just the co-founder of Collective, I’m also a member. My wife and I couldn’t start and manage our S-corp without it. My co-founders and I launched Collective because we—and the people we love—live this problem. I don’t have the time or energy to juggle a patchwork of apps and service providers. Moreover, I love having one partner to help with all my questions. I looked around—most options were 2x the cost and totally manual. Collective isn’t perfect (yet), but it’s by far the best option out there—and it keeps getting better.

This company is a terrible experience. From corporate e-mails that make no sense and sound like it's an AI Bot to non-stop issues. I wasted 6 months with them and they never managed to get any bookkeeping done. Highly recommend going with a smaller, quality company that cares. - Update, this company responded right away saying they would follow up but never followed up. I sent multiple e-mails and never received a response. After two weeks without response. I pursued fraud with my credit card and then e-mailed them to inform them. At that point I received an immediate follow up but they still didn't offer to complete the two months of book keeping I was suppose to receive or issue a refund. This company is truly appalling and I hope nobody falls victim to their lies and promises.

I've been a member for about 9 months. The onboarding / incorporation process was smooth, but pretty much everything after that became frustrating and slow. Responses to help requests or questions are advertised as having a 24 hour response period, but I have literally never gotten a response in under 48 hours. The average is closer to 4 days. Additionally, the accounting software they use (built in house) does not expose enough features to allow you to fix issues yourself. Instead, you have to submit a help request and wait 4 days to fix a mis-categorized transaction. I finally got fed up and decided to switch to another accounting firm. Turns out, there is no way to cancel your subscription yourself. You have to submit a help request and wait for someone to help you. I've been waiting almost a week now with no response and have been billed an extra month in that time. All in all, I would not recommend using their service at all. There are tons of accounting firms out there that will cost less, have faster response times, and will allow you to have more control over your books. I've now switched to quickbooks and have a small accounting shop keeping the books and I save 75% compared to Collective.

Really critical part of my business stack that helps handle all the finances of my business. I came into collective as an LLC about 2 years ago doing my books at the last minute and really not optimizing my financials. In truth they were an afterthought, which I now realize was pretty dumb. Now my s corp is run compliantly I’m paying my contractors the right way and I have a really great understanding of my financials through the monthly bookkeeping. The company I moved from didn’t even recommend an s corp to me and I couldn’t get in touch with anyone to ask questions about retirement or insurance. My MRM Elizabeth is awesome and helps clarify info for my business. It’s been a great combo of tech and people hopping in when I need them.

Susana was great! Ultimately, my business isn't ready for the what they offer, but I will be back when I'm free to file under an S corp

For what you get it’s a well priced solution clearly built for self employed people. I feel in control of my finances for the first time maybe ever and know where I’m spending my money, how I’m taxed and how much I should expect to pay. I was an LLC when I joined and my onboarding process was smooth. I got set up as an S corp linked my bank account and ran payroll with my reasonable salary recommended. Quarterly tax is something I was not doing and my last 2 tax seasons have been a breeze compared to my panic-induced scrambling I was accustomed to previously. Really recommend collective to any solo biz

I have had Collective support both my LLC's back office and their services are excellent. True expertise, customer service and continuous improvement are in their DNA. I have already recommended them to other small business LLC owners.

Several errors made in my tax profile and filing that cost me a lot of money. I’ve learned my lesson: hire an accountant and don’t try to cut corners with collective. Edit: There is a form response about "escalation," assuring me someone would reach out about my experience. Nobody has reached out; this is just false reassurance.