ColourTreeReviews of colourtreeusa.com

I have had nothing but great interactions and response times to my orders and emails. ColourTree is making a custom sail for a Client of mine that I cannot find anywhere else. I will continue to purchase from ColourTree.

The product is excellent! I’m VERY impressed that after my last comments regarding shipping you paid attention to what I had to say and took the initiative to make a change. THAT is no longer a common practice, has become HIGHLY unusual, and is very much appreciated. Your company is fantastic!!!!

Easy to assemble and a fair price. Well made.

First time trying ColorTree, product arrived punctual and on time. Eager to see how well it stays up without tearing from wind & rain.

I have been trying to return a shade covering that did not work from me. I submitted a request and you acknowledged you got it and said additional information would be forthcoming to execute the return. To date, nothing has been received. Thank you for asking, Larry Ragan

I don’t write many reviews, but Victor C. at ColourTree earned this one. I originally ordered a standard sail shade that arrived exactly as ordered and was excellent quality, but after seeing it installed, I realized it wasn’t the right fit for my space. ColourTree accepted the return without any hassle, refunded my money promptly, and Victor helped me every step of the way in designing a custom sail shade that was exactly what I needed. Victor responded incredibly fast to every question I had, kept me updated throughout the process, and had my custom order processed much faster than I expected. The sail shade arrived at my door incredibly quickly, fits perfectly, and the quality exceeded my expectations. It’s rare to find customer service like this anymore. Victor was professional, knowledgeable, and genuinely cared about making sure I was completely satisfied. The combination of an outstanding product and exceptional customer service made this one of the best online purchasing experiences I’ve had. Thank you, Victor C., and everyone at ColourTree. I highly recommend your company to anyone looking for a high-quality shade sail backed by customer service that truly goes above and beyond. I’ll definitely be a returning customer.

I love your screen, very strong material, looks great, easy to work with. I became a customer through neighbors recommendations. The only problem with my order is I mistakenly ordered the incorrect size. What is your return policy? Also, what do I need to do next? I look forward to hearing from you.

Products took 2 1/2 weeks to get to North Carolina-longer than expected. They arrived damage with cuts and holes in the shade sails. Three weeks contacting with customer service… having to pay for return shipping; cost me $46.50. 2 1/2 weeks later after no response from the company and multiple emails sent I was told they wouldn’t be resending new shade sails although I opted into receiving new ones sent out. After calling and speaking to a representative requesting to file a complaint, I was told I couldn’t due to the company being in their peak season and although I opted into receiving the new ones sent, their policy doesn’t allow it and that they wouldn’t. More than anything, the customer service has been dreadful. Returning a product has never been so difficult, especially knowing it came damaged. I truly can’t get over how poor the customer service has been. The individuals I’ve spoke with have been extremely disrespectful and refusing to provide me guidance on how I can submit a complaint. I hope if someone within this company reaches post, they truly evaluate who they have in their company. They are setting a bad example for couple tree and I will never do business with you again nor will I recommend you to anyone I know and advise people specifically never to buy from you.