Comfort MedicalReviews of comfortmedical.com

called company and they r workin on situation and to call me back

I request for Hollister supply when I spoke with one of your representatives, and they send me something completely different of what I order! How can I return this order?

The rep I spoke with was helpful. She was able to review the supplies expected in my upcoming delivery and add on few things in the process.

Company responded quickly to the prescription they received for me. Called and personal went over the details to make sure everything was correct. And responded quickly.

Several months in a row, either some wrong products, or missing products. 45 min-1.5 hrs phone wait time. when it tells you to wait on line or leave a return call message, I NEVER get a return phone call. The last two months my products have bee late as it took me days to reorder due to your phone lines and no return calls. Unless your service improves, I will be looking a other means to get my supplies. Thank you! Glenn Booth

You got my last order wrong TWICE, shipping the wrong quantities of catheters.

I used the Auto-Reorder that comes to my e-mail for the first time. I decided to try this because the phone lines are always a long wait. The only option is to receive the same order as the previous month. I don't know if they shipped the correct order because it was shipped to my winter address. I have already received two months of supplies since I left there in April. Now I have to try and get someone to retrieve the package and send to me.

My July order to you was made on 22 June....to give you PLENTY of time to get the prescription from the Dr's office and the shipment to me by my NEED time, about 5-6 July. But instead, someone managed to not get the prescription and Comfort listed the order date as much later....like maybe the date you actually sent the order to shipping? Result was that the order arrived 5 days LATE to me. The problem is Comfort and the Dr's office point their fingers at being each others fault. Now, the problem stems from an order that normally exceeds Medicare's allotment of DRAIIN NIGHT BAGS. My Dr now prescribes ONE bag per week because of excess mucous plugging the bag neck and requiring a bag cleanout by me on my knees at the bathtub.....NOT A GOOD IDEA FOR AN 89 YEAROLD, SO HE RAISED THE PRESCRIPTION to fix the problem (this has been in effect for maybe a year). Comfort just can't make it happen on a steady basis. Now, this experience is to be kept private, I'm being nice and only ask that you fix the problem. Please send this to the highest level of management....Thanking you in advance (and do not publish this). PS I'm now pursuing a fix through Medicare as well. I like Comfort Medical and hope to keep our relationship.....there is just a glitch in the system.