ComfortUpReviews of comfortup.com

WRONG! DO NOT USE THIS COMPANY (if that's what its called). I believe most of these reviews are FAKE! Try and call them BEFORE you buy, they are NON EXISTANT! No one will answer by phone or email. Save yourself the frustration call them FIRST that go somewhere else becuase you will NOT reach a single person for help. We had our AC company FINALLY get ahold of someone after hours and days of calling for a warranty issue, never got re-imbursement as they were supposed to and promised on the phone. BUMMER I had to write this to warn others and I placed a complaint about bad business practices with the BBB. Don't get ripped off with non-existent customer service when needed!

Had a real issue with a new mini-split unit I bought from them. Had a devil of a time getting local HVAC guys to handle the warranty issue and was just plain stuck with a non-serviceable unit. I reached out to the seller, ComfortUp, with high hopes but low expectations due to the touchy warranty surrounding mini-splits and installers. They (Carey specifically) took my issue into consideration and somehow got me a replacement unit sent to me! I really thought I would be stuck with a dud unit. So pleased to do business with a company that cares about customers and their reputation.

I am a heating and cooling contractor. I love your mini split heat pump stands. I use them in all of my installs and will continue to do so. Great product! Thank you so much.

Very Fast Shipping Very Fast Shipping. I ordered in the afternoon and received in Woodlawn TN in 2 days.

My second 2nd purchaed. Everthing arrived on time and as discribed..

Great service and very good pricing!

Comfort up is a no customer support. We bought 4 gree mini splits a year ago 2019 and had to replace place the units twice and we are still having issues error code for mother board replaced it twice at our labor expense. Error code E6. We have left numerous messages in hope of getting the 3600 BTU outside gree unit totally replaced we got a lemon. We have spent 1,800 out of pocket for labor and the cost of 4 inside units we replaced. another 1,500 today is 5/1/2020 we initially put in units 1/24/2019, total night mare. I will be at it again come Monday to get some resolution. Before buying a unit try and call any tech number available for gree products and hopefully I save you the time and frustration. I was told by the HVOC people here in SC that they recommend Mitsubishi, but you will still have to deal without tech support from comfort up. The tech here told us the. Today is 5/2 2020 tech support is impossible to contact and resolve issues.

The minisplit Comfortup shipped to me has been determined to be defective and was missing parts. Comfortup has been frustratingly unresponsive. I eventually managed to communicate with Comfortup regarding the return process with Carey and Kevin. Comfortup continues to give me the maximum run around despite full cooperation from me and my contractors.