Nicholas and Tasha B.
Bella Matthews the AI Bot and Gift cards for refunds
Contacted customer service via email twice in regard to where is the live fire range, got ignored twice, third email was a request for a refund as at this time I was doubting the range even existed or if it did if it was even a safe range. Got a response to the third email stating they understand my request for a full refund insinuating they will refund but need to call in. I called in to be told the person I was emailing is an AI bot and I would only be offered "gift cards" as a refund option. The original question was where the live fire training is conducted - they did provide an address finally on the last phone call; it was about 40 minutes away and an outdoor only range in February in Minnesota? It makes sense on why they hid that information with so much effort now. Offering refunds only via gift cards puts the icing on the cake of how outrageous this company is.



