Reply from Consumer Attorneys PLLCFeb 6, 2024
Hi Monesha,
We take every inquiry and every client seriously and always strive to provide best-in-class legal services. We earned our reputation as a leader in the credit reporting world through skill, diligence, and client trust. Our records show you did not sign a retainer agreement with our firm, so you were never a client. However, we conducted a lengthy and detailed investigation to clarify the facts and determine if and how our firm could assist you, remaining prompt, responsive, thorough, and persistent throughout.
You contacted us on Oct. 30, 2023, via online chat. We discussed the basic facts and followed up with a voicemail and phone call the very next day (Oct. 31, 2023), in which we requested copies of your credit reports. Our intake specialist stated that sometimes debt collection schemes are actually advanced scams. (Ruling out that you were being targeted for a scam is due diligence on our part and appropriately protective of you.) During the month of November, we spoke with you twice and also followed up with you via voicemails, text messages, and emails on five separate occasions, but you didn’t provide your credit reports until Nov. 30, 2023. Immediately after receiving and reviewing the reports, we joined you in a phone call to the collection agency (on Dec. 1, 2023) to request debt verification documents. We followed up with you four times throughout December and early January to see if you’d received anything from the debt collectors, but we didn’t receive a response from you until January 5, 2024. You confirmed that you hadn’t received the debt verification and that the account still didn’t appear on your credit reports. Despite this, one of our attorneys still devised a strategy to try to help you, and we requested additional documentation, but you stopped engaging altogether.
Notably, since it’s our policy to never bill anyone for out-of-pocket expenses, we never sought nor received money for the time, energy, and effort we put into your situation. While we believe unfailingly in the skill, dedication, and professionalism of our lawyers and legal staff, we can’t do it alone. Representing someone in a matter that directly impacts them is a shared commitment. We’re happy to hear that you worked with someone to resolve your situation.
All the best,
Consumer Attorneys PLC
