Reply from Contact Lens King Inc.May 8, 2023
HI Jane. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors’. We promise we won’t disappoint you!
HI Jane. I do apologize you are frustrated about the processing fee. We here at Contact Lens King understand and do our best to be competitive with our pricing. On the product page under the cost of the item you can click on the "read more" which will display a pop-up explaining the fee and shows the price per box before adding items to the cart. Again, I sincerely apologize for your frustration.