Cool FramesReviews of coolframes.com

Love being able to order my frames

Took a week to send the wrong frames. Promptly emailed a return label but now waiting... if correct frames are sent, will change rating, but so far, I absolutely do NOT recommend them. Update: Forgot to ever update this -- they did in fact send the correct frames in the end. I had been irritated because I paid for expedited shipping that cost as much/more than the frames. It did take a while, but it all worked out fine. I took the new ones to Eyemart Express where I got the original glasses, to have a professional swap the plastic lenses for my original prescription lenses. The frames broke again in early 2025, but the lenses were still fine, so I used the ordering history to order the same pair again. The price had gone up but was still affordable - definitely cheaper than a new pair. I swapped the lenses myself that time. Over a year later, the frames are still fine; it's the original lenses that are finally starting to go! So, quality-wise, it is okay for the price, and saved me having to go to the store to try on new glasses for a few years. The main benefit was being able to reorder old glasses no longer available in the store. The glasses are cute, and I'll miss them, but having to get new lenses means having to get new frames too.

Great service, fast shipping

I appreciate the almost daily updates sent to me via e-mail. This made me feel like I always knew what stage my glasses were in. I appreciate that I could call customer service and they could walk me through my order so no mistakes were made.

Great product.

I love my frames. The process was quick and simple. I didn't have no problems.

Glasses were made wrong which delayed shipping. Was supposed to be upgraded to priority shipping due to the mistake and it wasn’t.

Good price with fast service. Will definitely be back.