Cool FramesReviews of coolframes.com

The only issue was the lack of order tracking capabilities. Tracking link only showed the Order status and not the actual tracking status.

They have a great selection of glasses, and really easy to communicate with in case of a problem with your order. I’m on my third pair in a month.

Just awful! Website claims two day shipping ,here I am almost three weeks later and still no glasses ! In addition ,called yesterday to ask for tracking info ,at which point I was informed that the package was marked “ delivered” !!!!! Delivered to WHO ????? NOT ME !!!! So a claim was submitted and now another waiting game ! No glasses ,no money ,just patience wearing INCREASINGLY THIN !!!!!!! DO BETTER COOLFRAMES

I still have not received my order.

Quick fast service and very reasonable will definitely buy again

Delivery time was so long, never achieved the agreements they offered a discount and I'm still waiting for the reimbursement.

Ease of shopping. Quality of available frames

Ordered frames with cables on the website. Received regular frames, without cables. I was told the cables don't come in the temple size I ordered, which I selected directly on the website that allowed me to select the size. I did not receive a call or email indicating the cable size ordered wasn't available; they just sent a regular frame without cables?? Then I was told they don't send return labels to Canada and I would have to return, the wrong frames they sent me, at my expense. If I wanted to just return the frames, I would incurr a 20% restocking fee. I asked to speak to a manager and was told the manager would call me back. I did not receive a call back. Terrible customer service! They send the wrong glasses and now I'm out of pocket to fix their error.