Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

David D.
Dec 31, 2022
Cool frames did a great job
Cool frames did a great job
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Augiana G.
Dec 31, 2022
There’s glasses aren’t worth the price…
There’s glasses aren’t worth the price it’s selling for, these glasses are cheaply made, almost too thin for prescriptive lenses.
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Stephane L.
Dec 31, 2022
Tout simplement parfait .
Tout simplement parfait .. reçu en peu de temps ! Merci ⭐️⭐️⭐️⭐️⭐️
Reply from Cool FramesDec 31, 2022
Merci pour votre achat! Nous vous sommes reconnaissants pour votre entreprise. Nous sommes impatients de travailler à nouveau avec vous.
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Julio Cruz J.
Dec 30, 2022
Great customer service second pair…
Great customer service second pair satisfaction both times.
Reply from Cool FramesDec 31, 2022
Thanks for the review, and for your business. We appreciate you! So happy to hear that you're happy. Best, Ashley C. Coolframes.com
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Tinker B.
Dec 30, 2022
They had a person on the other end of…
They had a person on the other end of the phone. Delivery, return and delivery again was painless and simple. This all happened the week of Christmas.
Reply from Cool FramesDec 31, 2022
Thank you for the reivew! We appreciate your purchase from our business. Happy to hear you're happy! Happy Holidays, Ashley C. CoolFrames.com
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Craig
Dec 30, 2022
I got what I needed
I got what I needed, frames were shipped promptly.
Reply from Cool FramesDec 31, 2022
We are so happy to hear that you were able to get what you needed. We look forward to working with you again! Best, Ashley C. Coolframes.com
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Wbertay
Dec 30, 2022
Rude and two faced
Rude, can't be bothered to call when their appointment says they will. One price online, another much higher if you use insurance.
Reply from Cool FramesDec 31, 2022
Oh no! I'm so sorry to hear that you had a bad experience. I would really appreciate if you could send me an email to [email protected] and tell me what we can do to assist you and make you happy. I will do my best to help. I hope to hear back from you, Ashley C. CoolFrames.com
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Thomas E.
Dec 30, 2022
I sent two emails about how I screwed…
I sent two emails about how I screwed up my glasses , I wanted progressive and so I want to return the ones I got and order another pair with progressive!! Not a reply at all!!!
Reply from Cool FramesDec 31, 2022
Thomas, I'm sorry to hear you've had trouble contacting us and very sorry to hear you are unhappy. I have no emails from you, so if you would kindly send me an email to [email protected], I will be happy to try my best to correct the situation for you if I'm able to. So sorry for any inconvenience. Thank you, Ashley C. CoolFrames.com
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