Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Brittany H.
Never received my glasses
Reply from Cool FramesDec 31, 2022
I am happy to assist you with locating your order. Please send me an email to [email protected] with your order number and let me know if you have received your order or if it still has not arrived. I look forward to assisting you. Best, Ashley C. CoolFrames.com
Tom R.
I got what i ordered in a timely manner
Reply from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Brandon P.
I have never had any sort of issues from CoolFrames. Very easy site to navigate and they keep you up to date every step of your order. I’ve bough 3 pair of frames from them and will continue to be a returning customer!
Reply from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Thanks so much for being a loyal customer and we look forward to working with you more in the future! Best, Ashley C. CoolFrames.com
Manuel R.
Found the frames I needed to replace my sister broken ones. And they arrived in perfect time for the holidays
Reply from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
LRosen
Great prices and nice product!
Reply from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Demetris R.
Order placed on 12/08/22 from the Brooklyn store. It's 12/18/22 still haven't received the glasses to my Brooklyn address. I'm not a happy customer. I will never order from them again
Reply from Cool FramesDec 31, 2022
We're so sorry for any inconvenience. Please send me your order# to [email protected] and I will try my best to correct the problem. Thank you, Ashley C. CoolFrames.com
Dwayne B.
Found same frames at opticians and they were $30 more a frame.
Reply from Cool FramesDec 31, 2022
Glad you are happy! Thanks for your order. Thanks, Ashley C. CoolFrames.com
Jo C.
How exciting to be shopping for a suitable frame and to find the exact one Im looking for by name and it is half the price of what my eye dr office wanted Quick shipping and all arrived perfect. Very happy.
Reply from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
