Cool FramesReviews of coolframes.com

Reply from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear that we were able to find the frames you wanted, and that you are currently enjoying the new glasses! Your order should have included a Cool Cash (Gift Card) balance that does not expire, is transferable, and can be applied toward future purchases. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear that we were able to find the frames you wanted, in the color that you wanted! We hope that you are enjoying your new glasses! Your order should have included a Cool Cash (Gift Card) balance that does not expire, is transferable, and can be applied toward future purchases. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you for giving us a try. We are sorry to hear that you did not like the frames; as per our return/exchange policy: unfortunately the manufacturers do assess a restocking fee for returned products. If you would like to exchange the frames instead, you would receive the full value of the frame toward the exchange. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you very much for being a return customer, and for your feedback! We are very happy to hear that we were able to provide you with excellent customer service, and a great shopping experience (including delivery time to Australia). As always, your order should have included a Cool Cash (Gift Card) balance that does not expire, is transferable, and can be applied toward future purchases. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear you were provided with a great shopping experience, that we were able to assist you with your purchase, and were able to have the frames arrive in a timely manner. Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. We hope that you are currently enjoying your new glasses, and if you have any additional questions or concerns please contact us directly. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear you were provided with great customer service, and that we were able to assist you with your purchase, and were able to answer your questions. Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. We hope that you are currently enjoying your new glasses, and if you have any additional questions or concerns please contact us directly. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you for giving us a try, and for your feedback with us! We are very happy to have been able to get the frames that you wanted, and that you had a great shopping experience! Your order should have included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 27, 2019

Thank you for giving us a try, and for your feedback with us! We are very happy to have been able to get the frames that you wanted, and we hope you've had a great shopping experience with us, and are currently enjoying your new glasses! Your order should have included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755