Cool FramesReviews of coolframes.com

I found it very easy to work with CoolFrames.com over the telephone, once I initially placed my order online. They took my insurance information and immediately sent me an invoice showing how much I owed after insurance was applied. My only issue was later when I logged into my account to find out the status of my order (several different times)...it kept saying 'COMPLETE'. So, I ended up calling to find out the actual status, which is when they told me that 'complete' meant that merely my billing/payment was complete. If felt that the website should have been more specific. Ultimately, I received an e-mail notification that my order had been shipped. But, up until that point, I was a little uncertain as to what was going on. All that being said, I was very happy with my glasses once they arrived!

Great selection to choose from, great prices, and fast shipping !!

Easy to find exact frame. Arrived sooner than expected

I love the frame, with the petite fit. It’s stylish and comfortable. Received the frame quickly and in new condition.

Excellent place to purchase glass frames. I dealt via email with stuff and they were courteous, kind and helpful and I am VERY pleased with what I bought and how fast they were shipped. Will definitely use again. Thank you CoolFrames!

Easy to order, very good prices, wide selection of frames to choose from and if you have a question or need a picture of a frame that isn’t available on the site, it’s provided almost immediately when you reach out to customer service. This is my go to shop for online glasses. Fast shipping.

When ordering I thought the restocking fee (if the frames did not fit) was quite high at $10 from what I read on the website, together with having to pay return shipping for a total of $15-$20, and I told the rep so when I ordered the pair of frames. When I received the package and discovered the frames were too small, I called the company to request an RMA but they said just to ship it back but that the restocking charge would be $20 in addition to the shipping costs, for a total close to $30. The sales rep during the first call should have told me that, she should have corrected my guess at a total of $15-20 total because it was $28!!! I never would have ordered them! I will never order anything from this company again.

Reader was not good in my new glasses! Had to send them back!