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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

Based on 4,546 reviews

Cool Frames4.1

Reviews4,546 About Contact

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Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

(888) 293-4755
coolframes.com
sales@coolframes.com
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Sally M.
Sep 14, 2018
Great simple and no issues
Great simple and no issues - yay!
Reply from Cool FramesOct 3, 2018
thank you so much for your order. Lee
Report
Susan C.
Sep 14, 2018
Frames came exactly as described
Frames came exactly as described. Very happy.
Reply from Cool FramesOct 3, 2018
Perfect, enjoy the glasses and thank you for your order. Lee
Report
Retta
Sep 14, 2018
I would absolutely recommend this company…
I have a disabled daughter and there is only one brand of frames that have ever worked for her. This is the only company that would sell the frames, I needed, to the public. The ordering was easy and frames came in a timely manner. I was thrilled with the complete experience. I would absolutely recommend this company to everyone.
Reply from Cool FramesOct 3, 2018
thank you for your order, compliment and review. we hope the glasses serve you well and we are here for you if need be. Lee
Report
Jltean
Sep 14, 2018
Glasses were very reasonably priced and…
Glasses were very reasonably priced and are comfortable and look good
Reply from Cool FramesOct 3, 2018
trifecta, super happy it worked out, please enjoy the glasses and we are here for you in the event you should need us. Lee
Report
Bruno G.
Sep 14, 2018
Excellent correspondance and service.
Excellent correspondance and service. A bit too long to receive back the goods (27 days)
Reply from Cool FramesOct 3, 2018
thank you for your order and patience, we are sorry for the delay and hope the glasses serve you well for a long time to come.. Lee
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Karen K.
Sep 14, 2018
Good customer service and timely…
Good customer service and timely shipping!
Reply from Cool FramesOct 3, 2018
thank you for your order with our store. Lee
Report
marce
Sep 14, 2018
No full refund
No full refund, if you change your mind. May get more sales if this changed. Only get exchange policy
Reply from Cool FramesOct 3, 2018
i am sorry you didn't like the original purchase, we offer a full value exchange and full store credit for a future purchase. Lee
Report
leonardo L.
Sep 14, 2018
Excellent service
Excellent service, super fast
Reply from Cool FramesOct 3, 2018
thank you for your order and compliment to our store. Lee
Report

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