Cool FramesReviews of coolframes.com

Horrible Customer Service. I ordered frames and lenses under the assumption they would ship within 7-10 days, and even paid extra for overnight shipping. After 10 days, I had to call multiple times to get status updates. I was promised that they were just "being checked by the quality team" and that they would ship out the next day. When I checked the status again the next day, nothing had changed. I called back again and was again promised they would ship out, and that I would receive a phone call from them following up and confirming. No phone call. The only offer they made was to refund me the overnight shipping price by changing the way they shipped (Standard Ground)... What a joke.

Could not have been nicer. I knew exactly what I wanted and it was in the mail almost as soon as I hung up the phone. They rescued me from broken glasses in no time at all. I give them 5 stars.

Super fast shipping. Frames were sized perfectly....and look cool.

Very helpful, fast delivery & great service

Good Customer Service

They have great customer service you can ever hope to have from any genuine business like coolframes.

i have yet to receive them, and cannot track the package with the tracking # provided. But thanks for asking.

Great price excellent customer service delivered as promised. I will definitely order again